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Customer fairness perceptions in augmented reality-based online services
Christ-Brendemühl, Sonja; Schaarschmidt, Mario - In: Journal of service management 33 (2022) 1, pp. 9-32
Persistent link: https://www.econbiz.de/10012797603
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Linking customer justice perception, customer support perception, and customer citizenship behavior to corporate reputation : evidence from the airline industry
Cintamür, İsmail Gökhan - In: Corporate reputation review 26 (2023) 2, pp. 111-132
Persistent link: https://www.econbiz.de/10014327297
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Investigating the key routes to customers' delightful moments in the hotel context
Lee, Seonjeong; Shea, Linda - In: Journal of hospitality marketing & management 24 (2015) 5/6, pp. 532-553
Persistent link: https://www.econbiz.de/10011349968
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Does the reward match the effort for loyalty program members?
Danaher, Peter J.; Sajtos, Laszlo; Danaher, Tracey S. - In: Journal of retailing and consumer services 32 (2016), pp. 23-31
Persistent link: https://www.econbiz.de/10011556593
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Contactless service in hospitality : bridging customer equity, experience, delight, satisfaction, and trust
Hao, Fei; Chon, Kaye - In: International journal of contemporary hospitality management 34 (2022) 1, pp. 113-134
Persistent link: https://www.econbiz.de/10012798183
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Unveiling the recovery time zone of tolerance : when time matters in service recovery
Hogreve, Jens; Bilstein, Nicola; Mandl, Leonhard - In: Journal of the Academy of Marketing Science 45 (2017) 6, pp. 866-883
Persistent link: https://www.econbiz.de/10011779540
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Investigating status demotion in hierarchical loyalty programs
Ramaseshan, B.; Ouschan, Robyn - In: The journal of services marketing 31 (2017) 6, pp. 650-661
Persistent link: https://www.econbiz.de/10011801641
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Consumer brand marketing through full- and self-service channels in an emerging economy
Venkatesan, Rajmkumar; Farris, Paul W.; Guissoni, Leandro A. - In: Journal of retailing 91 (2015) 4, pp. 644-659
Persistent link: https://www.econbiz.de/10011422456
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The performance implications of perceptual differences of dependence in marketing channels : the mediating role of trust
Yang, Zhilin; Jia, Flora Fang; Cai, Shaohan - In: Asia Pacific journal of marketing and logistics 26 (2014) 3, pp. 344-364
Persistent link: https://www.econbiz.de/10010384998
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Consumer co-creation and the impact on intermediaries
Siguaw, Judy A.; Gassenheimer, Jule B.; Hunter, Gary L. - In: International journal of physical distribution & … 44 (2014) 1/2, pp. 6-22
Persistent link: https://www.econbiz.de/10010259598