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Diagnosing and prognosticating the quality movement – a review on the 25 years quality literature (1987 - 2011)
Dahlgaard-Park, Su Mi; Chen, Chi-kuang; Jang, Jiun-yi; … - In: Total quality management & business excellence : an … 24 (2013) 1, pp. 1-18
Persistent link: https://www.econbiz.de/10009723464
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From quality control to TQM, service quality and service sciences : a 30-year review of TQM literature
Chen, Chi-Kuang; Reyes, Lidia; Dahlgaard, Jens Jörn; … - In: International journal of quality and service sciences 14 (2022) 2, pp. 217-237
Persistent link: https://www.econbiz.de/10013330611
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The quality movement : where are you going?
Dahlgaard-Park, Su Mi - In: Total quality management & business excellence : an … 22 (2011) 5, pp. 493-516
Persistent link: https://www.econbiz.de/10009243171
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Lean service : a literature analysis and classification
Suárez-Barraza, Manuel F.; Smith, Tricia; … - In: Total quality management & business excellence : an … 23 (2012) 4, pp. 359-380
Persistent link: https://www.econbiz.de/10009553688
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The impacts of organisational justice and psychological resilience on employee commitment to change in an M&A context
Cho, Insu; Park, Heejun; Dahlgaard-Park, Su Mi - In: Total quality management & business excellence : an … 28 (2017) 9, pp. 989-1002
Persistent link: https://www.econbiz.de/10011778041
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Failure of Continuous Improvement initiatives in manufacturing environments : a systematic review of the evidence
McLean, Richard; Antony, Jiju; Dahlgaard, Jens Jörn - In: Total quality management & business excellence : an … 28 (2017) 3/4, pp. 219-237
Persistent link: https://www.econbiz.de/10011723536
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A systematic literature review on transformative practices and well-being outcomes in healthcare service
Ungaro, Veronica; Di Pietro, Laura; Guglielmetti … - In: Journal of service theory and practice 34 (2024) 3, pp. 432-463
Persistent link: https://www.econbiz.de/10015055420