//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Business process management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Aligning service processes to...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Business process management
Service quality
20,641
Dienstleistungsqualität
20,625
Health care
15,692
Gesundheitsversorgung
15,409
Krankenhaus
13,133
Prozessmanagement
12,516
Hospital
11,885
Gesundheitswesen
8,460
Health care system
8,051
Customer satisfaction
6,322
Kundenzufriedenheit
6,299
Deutschland
5,341
Konsumentenverhalten
5,015
Consumer behaviour
4,998
USA
4,944
Germany
4,796
United States
4,776
Theorie
4,577
Gesundheitsvorsorge
4,559
Theory
4,517
Preventive care
4,298
Beziehungsmarketing
4,266
Relationship marketing
4,250
Qualitätsmanagement
4,139
Quality management
3,916
Gesundheitspolitik
2,918
Health policy
2,757
Health
2,499
Patients
2,498
Wirtschaftsprüfung
2,488
Financial audit
2,480
Gesundheit
2,475
Patienten
2,441
Gesundheitskosten
2,233
Health care costs
2,207
health care
1,611
India
1,563
Organisatorischer Wandel
1,549
Organizational change
1,545
more ...
less ...
Online availability
All
Undetermined
2,402
Free
1,119
Type of publication
All
Article
7,173
Book / Working Paper
3,534
Journal
35
Type of publication (narrower categories)
All
Article in journal
4,701
Aufsatz in Zeitschrift
4,701
Aufsatz im Buch
2,362
Book section
2,362
Hochschulschrift
885
Thesis
712
Graue Literatur
459
Non-commercial literature
459
Case study
410
Fallstudie
410
Collection of articles of several authors
404
Sammelwerk
404
Arbeitspapier
292
Working Paper
292
Lehrbuch
216
Aufsatzsammlung
192
Textbook
178
Konferenzschrift
118
Bibliografie enthalten
83
Bibliography included
83
Conference proceedings
82
Ratgeber
79
Guidebook
73
Conference paper
72
Konferenzbeitrag
72
Handbook
51
Handbuch
51
Forschungsbericht
35
Collection of articles written by one author
27
Sammlung
27
Glossar enthalten
16
Glossary included
16
Reprint
16
Mehrbändiges Werk
14
Multi-volume publication
14
Accompanied by computer file
13
Elektronischer Datenträger als Beilage
13
Fallstudiensammlung
13
Bibliografie
12
Interview
10
more ...
less ...
Language
All
English
7,609
German
3,121
Undetermined
16
French
11
Polish
4
Dutch
3
Portuguese
2
Russian
2
Spanish
1
more ...
less ...
Author
All
Vom Brocke, Jan
47
Becker, Jörg
42
Rosemann, Michael
38
Scheer, August-Wilhelm
38
Aalst, Wil van der
33
Mendling, Jan
29
Röglinger, Maximilian
28
Moormann, Jürgen
23
Recker, Jan
23
Loos, Peter
22
Slack, Nigel
22
Antony, Jiju
18
Krcmar, Helmut
18
Hirzel, Matthias
17
Lasch, Rainer
17
Tang, Christopher S.
17
Thomas, Oliver
17
Kirchmer, Mathias
16
Render, Barry
16
Vanthienen, Jan
16
Binner, Hartmut F.
15
Demeulemeester, Erik
15
Dumas, Marlon
15
Leyer, Michael
15
Reijers, Hajo A.
15
Schewe, Gerhard
15
Wamba, Samuel Fosso
15
Weske, Mathias
15
Winter, Robert
15
Gronau, Norbert
14
Heizer, Jay H.
14
Herrmann, Thomas
14
Looy, Amy van
14
Reichert, Manfred
14
Stary, Christian
14
Wildemann, Horst
14
Jochem, Roland
13
Nüttgens, Markus
13
Devadasan, S. R.
12
Frank, Ulrich
12
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
40
IGI Global
31
Springer-Verlag GmbH
15
Verlag Dr. Kovač
12
Logos Verlag Berlin
9
Shaker Verlag
7
Wiley-VCH
6
Books on Demand GmbH <Norderstedt>
5
Springer International Publishing
5
Carl Hanser Verlag
4
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
4
International Federation for Information Processing
4
Steinbeis-Stiftung für Wirtschaftsförderung
4
Technische Universität Chemnitz
4
Technische Universität Dresden
4
Universität Mannheim
4
Verlag Franz Vahlen
4
W. Kohlhammer GmbH
4
Christian-Albrechts-Universität zu Kiel
3
Edward Elgar Publishing
3
Finanz Colloquium Heidelberg
3
GITO Gesellschaft für Industrielle Informationstechnik und Organisation <Berlin>
3
Hochschule für Technik und Wirtschaft Berlin
3
Institut der Deutschen Wirtschaft Köln Consult
3
Institut für Angewandte Arbeitswissenschaft
3
Springer Gabler <Firma>
3
Taylor and Francis.
3
Technische Universität Clausthal
3
Technische Universität Ilmenau
3
University of Bamberg Press
3
Universität Hamburg
3
American Institute of Industrial Engineers
2
Audi AG
2
Council of Supply Chain Management Professionals
2
Deutsche Gesellschaft für Qualität / Arbeitsgruppe Integration Unternehmerischer Funktionen in ein Allgemeines Managementsystem
2
Deutschland / Bundesministerium für Wirtschaft und Technologie
2
Econometrisch Instituut <Rotterdam>
2
Eric Cuvillier <Firma>
2
Erich-Schmidt-Verlag <Berlin>
2
Forschungsinstitut für Rationalisierung e.V. an der RWTH Aachen
2
more ...
less ...
Published in...
All
International journal of production research
368
Business process management journal
320
SpringerLink / Bücher
146
International journal of business process integration and management : IJBPIM
114
International journal of production economics
106
International journal of productivity and quality management : IJPQM
72
Manufacturing & service operations management : M & SOM
70
Journal of operations management
66
European journal of operational research : EJOR
63
Information systems and e-business management : ISeB
60
International journal of business information systems : IJBIS
57
HMD : Praxis der Wirtschaftsinformatik
49
International journal of process management and benchmarking : IJPMB
49
Journal of industrial engineering and management : JIEM
47
Springer eBook Collection
46
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
45
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
44
Production and operations management : an international journal of the Production and Operations Management Society
43
Lecture notes in business information processing : LNBIP
42
International journal of quality & reliability management
41
International journal of services and operations management
40
The TQM journal : the international review of organizational improvement
40
Industrial marketing management : the international journal for industrial and high-tech firms
39
Computers & operations research : and their applications to problems of world concern ; an international journal
38
IEEE transactions on engineering management : EM
38
Prozessmanagement in der Praxis : Wertschöpfungsketten planen, optimieren und erfolgreich steuern
37
Knowledge and process management : the journal of corporate transformation ; the official journal of the Institute of Business Process Re-engineering
33
Gabler Edition Wissenschaft
32
International journal of six sigma and competitive advantage : IJSSCA
32
Business & information systems engineering
30
Business & information systems engineering : BISE ; the international journal of Wirtschaftsinformatik
29
European research studies
29
Benchmarking : an international journal ; BIJ
26
Health care management science
26
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
26
Strategic alignment, governance, people and culture
26
Business process management workshops : BPM 2007 international workshops, BPI, BPD, CBP, ProHealth, RefMod, semantics4ws, Brisbane, Australia, September 24, 2007 ; revised selected papers
24
Process management : a guide for the design of business processes
24
Production and operations management : the flagship research journal of the Production and Operations Management Society
24
Handbook of research on business process modeling
23
more ...
less ...
Source
All
ECONIS (ZBW)
10,718
RePEc
11
EconStor
8
BASE
5
Showing
1
-
10
of
10,742
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Sequential appointment scheduling considering patient choice and service fairness
Yan, Chongjun
;
Tang, Jiafu
;
Jiang, Bowen
;
Fung, Richard …
- In:
International journal of production research
53
(
2015
)
23/24
,
pp. 7376-7395
Persistent link: https://www.econbiz.de/10011433617
Saved in:
2
Examining pathways from innovation orientation to patient satisfaction : a relational view of healthcare delivery
Dobrzykowski, David D.
;
Callaway, Stephen K.
; …
- In:
Decision sciences : DS
46
(
2015
)
5
,
pp. 863-899
Persistent link: https://www.econbiz.de/10011476929
Saved in:
3
Value creation through lean management : a case study of healthcare service operations
Salam, Mohammad Asif
;
Khan, Sami A.
- In:
International journal of services and operations management
25
(
2016
)
3
,
pp. 275-293
Persistent link: https://www.econbiz.de/10011636447
Saved in:
4
Characterization of the flow of
patients
in a
hospital
from complex networks
Miranda, M. A.
;
Salvatierra, S.
;
Rodríguez, I.
; …
- In:
Health care management science : a new journal serving …
23
(
2020
)
1
,
pp. 66-79
Persistent link: https://www.econbiz.de/10012225276
Saved in:
5
Simulation-based optimization to improve
hospital
patient assignment to physicians and clinical units
Zhang, Hui
;
Best, Thomas J.
;
Chivu, Anton
;
Meltzer, David
- In:
Health care management science : a new journal serving …
23
(
2020
)
1
,
pp. 117-141
Persistent link: https://www.econbiz.de/10012225284
Saved in:
6
Lean Six Sigma application in healthcare of
patients
Chaurasia, Basant
;
Garg, Dixit
;
Agarwal, Ashish
- In:
International journal of intelligent enterprise : IJIE
4
(
2017
)
3
,
pp. 275-282
Persistent link: https://www.econbiz.de/10011858586
Saved in:
7
Leadership, safety climate, and continuous quality improvement : impact on process quality and patient safety
McFadden, Kathleen L.
;
Stock, Gregory N.
;
Gowen, …
- In:
Health care management review : HCM review
40
(
2015
)
1
,
pp. 24-34
Persistent link: https://www.econbiz.de/10010484101
Saved in:
8
An integrated simulation-DEA approach to imporve quality care of medical centres
Azadeh, Mohammad Ali
;
Sepahi, Masoome
;
Haghighi, Sara …
- In:
International journal of process management and …
3
(
2013
)
3
,
pp. 352-370
Persistent link: https://www.econbiz.de/10010339882
Saved in:
9
Appointment overbooking in health care clinics to improve patient service and clinic performance
LaGanga, Linda R.
;
Lawrence, Stephen R.
- In:
Production and operations management : an international …
21
(
2012
)
5
,
pp. 874-888
Persistent link: https://www.econbiz.de/10009667712
Saved in:
10
Handoff processes, information quality and patient safety : a trans-disciplinary literature review
Gogan, Janis L.
;
Baxter, Ryan J.
;
Boss, Scott R.
; …
- In:
Business process management journal
19
(
2013
)
1
,
pp. 70-94
Persistent link: https://www.econbiz.de/10010202693
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->