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Services marketing quarterly
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An introduction to the offshore service ethnocentrism construct
Thelen, Shawn T.
;
Thelen, Tanya K.
;
Magnini, Vincent P.
; …
- In:
Services marketing quarterly
30
(
2009
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10003839171
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2
Solutions for customer complaints about offshoring and outsourcing services
Honeycutt, Earl D.
;
Magnini, Vincent P.
;
Thelen, Shawn T.
- In:
Business horizons
55
(
2012
)
1
,
pp. 33-42
Persistent link: https://www.econbiz.de/10009500644
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