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Involving customers in new service development
Edvardsson, Bo (ed.) - 2006
Persistent link: https://www.econbiz.de/10003333084
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CASE : managing customer relationship gaps at SKF
Nordin, Fredrik; Brozovic, Danilo; Kowalkowski, Christian; … - In: Journal of business market management : JBM 8 (2015) 2, pp. 455-463
This teaching case study focuses on SKF, a leading supplier of products, services and solutions. It consists of an overview of the company and then a narrative concentrating on the sudden loss of a large customer relationship. Moreover, it explores how central individuals devise various...
Persistent link: https://www.econbiz.de/10011379461
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Customer-induced interactions and innovation in professional services : the case of software customisation
Schaarschmidt, Mario; Walsh, Gianfranco; Bertram, Matthias - In: International journal of innovation management 19 (2015) 2, pp. 1-30
Persistent link: https://www.econbiz.de/10011309445
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Foreign or domestic : who provides better customer service?
Poddar, Amit; Ozcan, Timucin; Madupalli, Ramana Kumar - In: The journal of services marketing 29 (2015) 2, pp. 124-136
Persistent link: https://www.econbiz.de/10011343386
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Modeling service relationships for service networks
Cardoso, Jorge - In: Exploring services science : 4th international …, (pp. 114-128). 2013
Persistent link: https://www.econbiz.de/10009728302
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Accessing resources for service innovation : the critical role of network relationships
Rusanen, Helena; Halinen, Aino; Jaakkola, Elina - In: Journal of service management 25 (2014) 1, pp. 2-29
Persistent link: https://www.econbiz.de/10010260121
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Servitization and operations management : a service dominant-logic approach
Smith, Laura; Maull, Roger; Ng, Irene - In: International journal of operations & production … 34 (2014) 2, pp. 242-269
Persistent link: https://www.econbiz.de/10010249723