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Buyer-supplier interaction in business-to-business services : a typology test using case research

Valk, Wendy van der; Wynstra, Finn - In: Journal of purchasing and supply management 18 (2012) 3, pp. 137-147

Persistent link: https://www.econbiz.de/10009697241

Variety in business-to-business services and buyer-supplier interaction : the case of cleaning services

Valk, Wendy van der; Wynstra, Finn - In: International journal of operations & production … 34 (2014) 2, pp. 195-220

Persistent link: https://www.econbiz.de/10010249745

Variety in business-to-business services and buyer-supplier interaction

van der Valk, Wendy; Wynstra, Finn - In: International Journal of Operations & Production Management 34 (2014) 2, pp. 195-220

Purpose – The paper aims to empirically validate a recently developed typology to demonstrate that services that are similar in terms of technical content, but different with regard to how they are used by the buying company, require different buyer-supplier interaction processes....

Persistent link: https://www.econbiz.de/10014792064

Managing the performance of outsourced customer contact centers

Tate, Wendy L.; Valk, Wendy van der - In: Journal of purchasing and supply management 14 (2008) 3, pp. 160-169

Persistent link: https://www.econbiz.de/10003766253

Securing customer satisfaction through component service specifications : purchasing maintenance services for social rented housing

Mossel, Henk-Jan van; Valk, Wendy van der - In: Journal of purchasing and supply management 14 (2008) 4, pp. 241-252

Persistent link: https://www.econbiz.de/10003794807

An Agency Theory perspective on the purchase of marketing services

Tate, Wendy L.; Ellram, Lisa M.; Bals, Lydia; Hartmann, Evi - In: Industrial marketing management : the international … 39 (2010) 5, pp. 806-819

Persistent link: https://www.econbiz.de/10008737503

Buying business services : towards a structured service purchasing process

Valk, Wendy van der; Rozemeijer, Frank - In: The journal of services marketing 23 (2009) 1, pp. 3-10

Persistent link: https://www.econbiz.de/10009525778

Towards a managerially useful approach to classifying services

Valk, Wendy van der; Axelsson, Björn - In: Journal of purchasing and supply management 21 (2015) 2, pp. 113-124

Persistent link: https://www.econbiz.de/10011299118

Controlling outsourced service delivery : managing service quality in business service triads

Iwaarden, Jos van; Valk, Wendy van der - In: Total quality management & business excellence : an … 24 (2013) 9, pp. 1046-1061

Persistent link: https://www.econbiz.de/10009793758

Monitoring in service triads consisting of buyers, subcontractors and end customers

Valk, Wendy van der; Iwaarden, Jos van - In: Journal of purchasing and supply management 17 (2011) 3, pp. 198-206

Persistent link: https://www.econbiz.de/10009296276