Controlling outsourced service delivery : managing service quality in business service triads
Year of publication: |
2013
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Authors: | Iwaarden, Jos van ; Valk, Wendy van der |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 24.2013, 9, p. 1046-1061
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Subject: | business services | service triads | service quality | service delivery | control | Outsourcing | Unternehmensdienstleistung | Business services | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management |
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