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Call centre
Arbeitsbeziehungen
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worker mobilisation
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2006
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Barnes, Alison
5
Broek, Diane van den
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Hampson, Ian
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Junor, Anne
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Townsend, Keith
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The journal of industrial relations : the journal of the Industrial Relations Society of Australia
2
Advances in industrial and labor relations
1
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
1
New technology, work and employment
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ECONIS (ZBW)
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1
Diaries, dunnies and discipline : resistance and accommodation to monitoring in call centres
Barnes, Alison
- In:
Labour & industry : a journal of the social and …
14
(
2004
)
3
,
pp. 127-137
Persistent link: https://www.econbiz.de/10002099704
Saved in:
2
Customer service work and the aesthetics of resistance
Barnes, Alison
- In:
Advances in industrial and labor relations
19
(
2012
),
pp. 161-179
Persistent link: https://www.econbiz.de/10009746041
Saved in:
3
The construction of control: the physical environment and the development of resistance and accommodation within call centres
Barnes, Alison
- In:
New technology, work and employment
22
(
2007
)
3
,
pp. 246-259
Persistent link: https://www.econbiz.de/10003597068
Saved in:
4
Articulation work skills and the recognition of call centre competences in Australia
Hampson, Ian
;
Junor, Anne
;
Barnes, Alison
- In:
The journal of industrial relations : the journal of …
51
(
2009
)
1
,
pp. 45-58
Persistent link: https://www.econbiz.de/10009517506
Saved in:
5
"Teaming up": teams and team sharing in call centres
Broek, Diane van den
;
Barnes, Alison
;
Townsend, Keith
- In:
The journal of industrial relations : the journal of …
50
(
2008
)
2
,
pp. 257-269
Persistent link: https://www.econbiz.de/10003762499
Saved in:
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