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International journal of electronic customer relationship management : IJECRM
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International journal of services technology and management : IJSTM
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Does CRM technology implementations mitigate employee intention to quit in call centres
Olanrewaju Kareem
;
Abdullateef, Aliyu Olayemi
;
Mokhtar, …
- In:
International journal of services technology and …
26
(
2020
)
5
,
pp. 423-439
Persistent link: https://www.econbiz.de/10012503712
Saved in:
2
Linkages between CRM technologies, knowledge applications and first call resolution in inbound call centres
Abdullateef, Aliyu Olayemi
;
Mokhtar, Sany Sanuri Mohd
; …
- In:
International journal of electronic customer …
7
(
2013
)
1
,
pp. 68-86
Persistent link: https://www.econbiz.de/10009783138
Saved in:
3
Linkages between CRM technologies, knowledge applications and first call resolution in inbound call centres
Abdullateef, Aliyu Olayemi
;
Mokhtar, Sany Sanuri Mohd
; …
- In:
International journal of electronic customer …
7
(
2013
)
1
,
pp. 68-86
Persistent link: https://www.econbiz.de/10010184748
Saved in:
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