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~subject:"Callcenter"
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Callcenter
USA
36
United States
36
Arbeitsbeziehungen
25
Employment relations
25
Call centre
21
Human Resource Management
18
Personalmanagement
18
Germany
15
Deutschland
14
Telecommunications industry
13
Telekommunikationssektor
13
Collective bargaining
11
Tarifverhandlungen
11
Gewerkschaftsmitgliedschaft
10
Union membership
10
Arbeitsbedingungen
9
Gewerkschaft
9
Telecommunications
9
Telekommunikation
9
Working conditions
9
Mitbestimmung
8
Outsourcing
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Arbeitsgruppe
7
Arbeitsorganisation
7
Codetermination
7
Comparison
7
EU countries
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EU-Staaten
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Team
7
Trade union
7
Vergleich
7
Welt
7
Work organization
7
World
7
Compensation system
6
Deregulation
6
Deregulierung
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Gewerkschaftspolitik
6
Private Equity
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English
21
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Doellgast, Virginia
16
Batt, Rosemary L.
6
Batt, Rosemary
4
Kwon, Hyunji
4
Holtgrewe, Ursula
3
Nohara, Hiroatsu
3
Blatter, David
1
Colvin, Alexander James
1
Deery, Stephen
1
Holman, David
1
Marsden, David
1
Moynihan, Lisa M.
1
O’Brady, Sean
1
Sørensen, Ole H.
1
Tchobanian, Robert
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European journal of industrial relations
4
Working paper series / Center for Advanced Human Resource Studies
3
ILR review : the journal of work and policy
2
Industrial relations : a journal of economy & society
2
Academy of Management journal : AMJ
1
BJIR : an international journal of employment relations
1
Brookings trade forum
1
Human resource management journal
1
The next available operator : managing human resources in Indian business process outsourcing industry
1
Work, employment & society : a journal of the British Sociological Association
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ECONIS (ZBW)
21
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Service management and employment systems in US and Indian call centers
Batt, Rosemary L.
;
Doellgast, Virginia
;
Kwon, Hyunji
- In:
Brookings trade forum
(
2005
),
pp. 335-360
Persistent link: https://www.econbiz.de/10003326740
Saved in:
2
Service management and employment systems in U.S. and Indian call centers
Batt, Rosemary L.
(
contributor
); …
-
2005
Persistent link: https://www.econbiz.de/10003279767
Saved in:
3
Introduction: Institutional change and labour market segmentation in European call centres
Doellgast, Virginia
;
Batt, Rosemary L.
;
Sørensen, Ole H.
- In:
European journal of industrial relations
15
(
2009
)
4
,
pp. 349-371
Persistent link: https://www.econbiz.de/10003915933
Saved in:
4
Employment systems in call centres in the United Stats and India
Batt, Rosemary L.
;
Doellgast, Virginia
;
Kwon, Hyunji
- In:
The next available operator : managing human resources …
,
(pp. 217-252)
.
2009
Persistent link: https://www.econbiz.de/10003923645
Saved in:
5
U.S. call center industry report 2004 : national benchmarking report ; strategy, HR practices & performance
Batt, Rosemary
(
contributor
); …
-
2005
Persistent link: https://www.econbiz.de/10003135723
Saved in:
6
National industrial relations and local bargaining power in the US and German telecommunications industries
Doellgast, Virginia
- In:
European journal of industrial relations
14
(
2008
)
3
,
pp. 265-287
Persistent link: https://www.econbiz.de/10003757912
Saved in:
7
Collective voice under decentralized bargaining : a comparative study of work reorganization in US and German call centres
Doellgast, Virginia
- In:
BJIR : an international journal of employment relations
48
(
2010
)
2
,
pp. 375-399
Persistent link: https://www.econbiz.de/10008839598
Saved in:
8
Collective bargaining and high-involvement management in comparative perspective : evidence from US and German call centers
Doellgast, Virginia
- In:
Industrial relations : a journal of economy & society
47
(
2008
)
2
,
pp. 284-319
Persistent link: https://www.econbiz.de/10003674602
Saved in:
9
Disintegrating democracy at work : labor unions and the future of good jobs in the service economy
Doellgast, Virginia
-
2012
Persistent link: https://www.econbiz.de/10009517861
Saved in:
10
The effects of national institutions and collective bargaining arrangements on job quality in front-line service workplaces
Doellgast, Virginia
;
Holtgrewe, Ursula
;
Deery, Stephen
- In:
ILR review : the journal of work and policy
62
(
2008/09
)
4
,
pp. 489-509
Persistent link: https://www.econbiz.de/10003883009
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