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~subject:"Caring climate"
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Caring climate
Consumer behaviour
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Customer satisfaction
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Kundenzufriedenheit
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Dienstleistungsqualität
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Beziehungsmarketing
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South Korea
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Südkorea
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service quality
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Customer integration
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SERVQUAL
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Social exclusion
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Theory
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Workforce
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customer satisfaction
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Altruism
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Altruismus
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Arbeitszufriedenheit
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Betriebsklima
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Marketing intelligence & planning
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How customer incivility affects organization citizenship behavior : roles of depersonalization, resilience, and caring climate
Lee, Kangcheol
;
Gong, Taeshik
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 252-271
Persistent link: https://www.econbiz.de/10014515614
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2
Influence of dysfunctional customer behavior on depersonalization and service sabotage in the service industry
Lee, Kangcheol
;
Gong, Taeshik
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 309-329
Persistent link: https://www.econbiz.de/10014418079
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3
Dysfunctional customer behavior and commitment to service quality
Lee, Kangcheol
;
Gong, Taeshik
- In:
Marketing intelligence & planning
40
(
2022
)
8
,
pp. 1024-1037
Persistent link: https://www.econbiz.de/10013393638
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