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ChatGPT in der Betriebsberatung des Handwerks: Anwendungsfelder, Prozesse, Prompts
Proeger, Till; Meub, Lukas; Alhusen, Harm - 2024
Die Überlegungen zum Einsatz von künstlicher Intelligenz (KI) in der Handwerksorganisation nehmen mit der Verbreitung praktischer Anwendungen zu. Dabei erfolgt eine schrittweise Konkretisierung von KI-Lösungen für die verschiedenen Aufgabenbereiche der Handwerksorganisation. Eine vielfältig...
Persistent link: https://www.econbiz.de/10014531817
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Will ChatGPT revolutionize accounting? The benefits of Artificial Intelligence (AI) in accounting
Hacker, Bernd - 2023
It's an experiment! This paper explores how ChatGPT can be used in accounting and reporting to automate routine tasks, increase efficiency, and better understand financial data. The creation of the paper itself was done with the help of ChatGPT, i.e., significant parts of this text were created...
Persistent link: https://www.econbiz.de/10014309873
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Immunizing with information – Inoculation messages against conversational agents’ response failures
Weiler, Severin; Matt, Christian; Hess, Thomas - In: Electronic Markets 32 (2021) 1, pp. 239-258
Conversational agents (CAs) are often unable to provide meaningful responses to user requests, thereby triggering user resistance and impairing the successful diffusion of CAs. Literature mostly focuses on improving CA responses but fails to address user resistance in the event of further...
Persistent link: https://www.econbiz.de/10014501652
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Einsatz von Chatbots am digitalen Büroarbeitsplatz – Eine praxisorientierte Betrachtung von Einsatzbereichen, Wirkungen und Handlungsempfehlungen
Meyer von Wolff, Raphael; Hobert, Sebastian; Schumann, … - In: HMD Praxis der Wirtschaftsinformatik 57 (2020) 3, pp. 413-431
Chatbots werden heutzutage vermehrt im Unternehmen eingesetzt. Vor allem in Supportbereichen finden sich diese auf künstlicher Intelligenz und Sprachverarbeitung basierenden Technologien als Alternative für bisherige First-Level Kanäle. Dabei helfen Chatbots bei der Beantwortung von Kunden-...
Persistent link: https://www.econbiz.de/10014503401
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AI-based chatbots in customer service and their effects on user compliance
Adam, Martin; Wessel, Michael; Benlian, Alexander - In: Electronic Markets 31 (2020) 2, pp. 427-445
inclined to comply with requests made by the chatbot. Drawing on social response and commitment-consistency theory, we … consistent significantly increase the likelihood that users comply with a chatbot’s request for service feedback. Moreover, the …
Persistent link: https://www.econbiz.de/10014503687
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Towards a decision support system for radiotherapy business continuity in a pandemic crisis
Reuter-Oppermann, Melanie; Müller-Polyzou, Ralf; … - In: Journal of decision systems 31 (2022) 1/2, pp. 40-67
Persistent link: https://www.econbiz.de/10013163000
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Classifying potential users of live chat services and chatbots
Rajaobelina, Lova; Ricard, Line - In: Journal of financial services marketing 26 (2021) 2, pp. 81-94
Persistent link: https://www.econbiz.de/10012550171
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The role of the chatbot on customer purchase intention : towards digital relational sales
Lo Presti, Letizia; Maggiore, Giulio; Marino, Vittoria - In: Italian journal of marketing : ITJM 2021 (2021) 3, pp. 165-188
Persistent link: https://www.econbiz.de/10012662241
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The role of attitude toward chatbots and privacy concern on the relationship between attitude toward mobile advertising and behavioral intent to use chatbots
De Cosmo, Lucrezia Maria; Piper, Luigi; Di Vittorio, Arianna - In: Italian journal of marketing : ITJM 2021 (2021) 1/2, pp. 83-102
Persistent link: https://www.econbiz.de/10012583872
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Chatbots RESET : a framework for governing responsible use of conversational AI in healthcare
Sundareswaran, Venkataraman; Sarkar, Arunima - Weltwirtschaftsforum - 2020
When a new technology is introduced in healthcare, especially one based on AI, it invites meticulous scrutiny. The COVID-19 pandemic has accelerated the adoption of chatbots in healthcare applications and as a result, careful consideration is required to promote their responsible use. To address...
Persistent link: https://www.econbiz.de/10012584736