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Incorporating human resource management initiatives into customer services : empirical evidence from Chinese manufacturing firms
Feng, Taiwen; Wang, Dan; Prajogo, Daniel - In: Industrial marketing management : the international … 43 (2014) 1, pp. 126-135
Persistent link: https://www.econbiz.de/10010359366
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How is employee perception of organizational efforts in corporate social responsibility related to their satisfaction and loyaltiy towards developing hamonious society in Chinese e...
Zhu, Qinghua; Hang, Yin; Liu, Junjun; Lai, Kee-hung - In: Corporate social responsibility and environmental management 21 (2014) 1, pp. 28-40
Persistent link: https://www.econbiz.de/10010248257
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Exploring the linkage between service quality and customer satisfaction in the Chinese air industry during the COVID-19 pandemic
Ahmad, Wasim; Waheed, Abdul; Arif, Farrah; Jafar, Rana … - In: International journal of electronic customer … 14 (2023) 1, pp. 1-19
Persistent link: https://www.econbiz.de/10014309493
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Organizational rewards and employee commitment : a Chinese study
Newman, Alexander; Sheikh, Abdullah Z. - In: Journal of managerial psychology 27 (2012) 1, pp. 71-89
Persistent link: https://www.econbiz.de/10009563586
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Kano model : a dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines
Shahin, Arash; Zairi, Mohamed - In: Total quality management & business excellence : an … 20 (2009) 9/10, pp. 1003-1028
Persistent link: https://www.econbiz.de/10003921608
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Customer satisfaction and service quality in the Chinese airline industry
Chow, Clement Kong-wing - In: Journal of air transport management 35 (2014), pp. 102-107
Persistent link: https://www.econbiz.de/10010246661
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An investigation of service quality, customer satisfaction and loyalty in China's airline market
Jiang, Hongwei; Zhang, Yahua - In: Journal of air transport management 57 (2016), pp. 80-88
Persistent link: https://www.econbiz.de/10011610821
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An advanced analytical framework for improving customer satisfaction : a case of air passengers
Lin, Zhibin; Vlachos, Ilias - In: Transportation research / E : an international journal 114 (2018), pp. 185-195
Persistent link: https://www.econbiz.de/10011870628
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Converging and diverging forces on customer satisfaction : comparative empirical analysis of Hollywood movies in the U.S. and China
Sussan, Fiona; Chinta, Ravi - In: SAM advanced management journal : amj 81 (2016) 2, pp. 31-44
Persistent link: https://www.econbiz.de/10011565570
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The effect of customer ethnocentrism and customer participation on global brand attitude : the perspective of Chinese customer
Hong, EunPyo; Park, Jungkun; Pensri Jaroenwanit; … - In: Journal of retailing and consumer services 70 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014240277