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Overall customer satisfaction with banking services (mobile, online, ATM, and bank teller) : comparison between the U.S. and China
Simmers, Christina S.; Rast, Rebecca; Schaefer, Allen D.; … - In: Services marketing quarterly 43 (2022) 2, pp. 226-239
Persistent link: https://www.econbiz.de/10013178036
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The determinants of customer intentions to use fintech services in a commercial Chinese bank
Liu, Xiaoxiao; Chau, Ka Yin; Liu, Xiaoyun; Huang, Fei - In: Journal of business-to-business marketing 30 (2023) 3, pp. 257-276
Persistent link: https://www.econbiz.de/10014454758
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Customer satisfaction factors (CSFs) with online banking services in an Islamic country : I. R. Iran
Sadeghi, Tooraj; Hanzaee, Kambiz Heidarzadeh - In: Journal of Islamic marketing : JIMA 1 (2010) 3, pp. 249-267
Persistent link: https://www.econbiz.de/10008701577
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Toward a measure of Chinese hypermarket retail service quality
Tang, Yung-Tai; Stanworth, James O.; Chen, Wei-Ting; … - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 327-338
Persistent link: https://www.econbiz.de/10011300189
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Online banking adoption at the bottom of the pyramid : a survey of Chinese migrant workers
Leonhardt, James M.; Chu, Rongwei - In: International journal of emerging markets 12 (2017) 4, pp. 742-752
Persistent link: https://www.econbiz.de/10011774011
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Evidence on E-banking quality in the China commercial bank sector
Ma, Zhengwei; Ma, Luying; Zhao, Jinkun - In: Global journal of business research : GJBR 5 (2011) 2, pp. 73-83
Persistent link: https://www.econbiz.de/10008808072
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Chinese fintech innovation and regulation
Chorzempa, Martin; Huang, Yiping - In: Asian economic policy review : AEPR 17 (2022) 2, pp. 274-292
Persistent link: https://www.econbiz.de/10013326991
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FinTech and commercial banks' performance in China : a leap forward or survival of the fittest?
Chen, Xihui; You, Xuyuan; Chang, Victor - In: Technological forecasting & social change : an … 166 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012693355
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Evidence on E-Banking Quality in the China Commercial Bank Sector
Ma, Zhengwei - 2014
In the global bank sector, cost savings potential and speed of information transmission are reason to rapidly develop E … factors that influence E-banking quality in the commercial bank sector in China. The results will help financial organizations …
Persistent link: https://www.econbiz.de/10013067775
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Can Fintech development improve the financial inclusion of village and township banks? : evidence from China
Chen, Xiaojie; He, Guangwen; Li, Qian - In: Pacific-Basin finance journal 85 (2024), pp. 1-19
Persistent link: https://www.econbiz.de/10014574973