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Enabling "managed activism" : the adoption of call centres in Australian, British and US trade unions
Lund, John R.; Wright, Christopher - In: New technology, work and employment 24 (2009) 1, pp. 43-59
Persistent link: https://www.econbiz.de/10003822617
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Do cultural differences explain differences in attitudes towards unions? : culture and attitudes towards unions among call centre workers in Britain and India
Sarkar, Santanu; Charlwood, Andy - In: Industrial relations journal 45 (2014) 1, pp. 56-76
Persistent link: https://www.econbiz.de/10010336571
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Institutions as constraints and resources : explaining cross‐national divergence in performance management
Doellgast, Virginia; Marsden, David - In: Human resource management journal 29 (2019) 2, pp. 199-216
Persistent link: https://www.econbiz.de/10012025072
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Analysing the Commitment - Service Quality Relationship : A Comparative Study of Retail Banking Call Centres and Branches
Malhotra, Neeru; Mukherjee, Avinandan - 2012
Adopting an internal marketing approach, this paper attempts to provide a deeper understanding of the organisational commitment — service quality relationship in the service context. This is done by empirically testing the relationships that the three components of organisational commitment...
Persistent link: https://www.econbiz.de/10014164696
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A cross-cultural comparison analysis of customer attitudes toward mobile phone services in the US and Korea
Cho, Yoon C. - In: International business and economics research journal 8 (2009) 4, pp. 13-25
Persistent link: https://www.econbiz.de/10003850435
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Employment issues in Australian public sector call centres : differences and similarities with the private sector
Burgess, John; Connell, Julia; Hannif, Zeenobiqah - In: International employment relations review 11 (2005) 1/2, pp. 1-19
Persistent link: https://www.econbiz.de/10003336232
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Collective voice under decentralized bargaining : a comparative study of work reorganization in US and German call centres
Doellgast, Virginia - In: BJIR : an international journal of employment relations 48 (2010) 2, pp. 375-399
Persistent link: https://www.econbiz.de/10008839598
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Employment systems in call centres in the United Stats and India
Batt, Rosemary L.; Doellgast, Virginia; Kwon, Hyunji - In: The next available operator : managing human resources …, (pp. 217-252). 2009
Persistent link: https://www.econbiz.de/10003923645
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Managing work and employment in Australian and Indian call centres
Russell, Bob; Thite, Mohan - In: The next available operator : managing human resources …, (pp. 253-278). 2009
Persistent link: https://www.econbiz.de/10003923647
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Strategic human resource management in outsourced call centres in India and Canada
Carroll, Wendy; Wagar, Terry - In: The next available operator : managing human resources …, (pp. 279-305). 2009
Persistent link: https://www.econbiz.de/10003923649