Strategic human resource management in outsourced call centres in India and Canada
Year of publication: |
2009
|
---|---|
Authors: | Carroll, Wendy ; Wagar, Terry |
Published in: |
The next available operator : managing human resources in Indian business process outsourcing industry. - Los Angeles, Calif. [u.a.] : Response Books, ISBN 978-81-7829-932-7. - 2009, p. 279-305
|
Subject: | Outsourcing | Callcenter | Call centre | Personalmanagement | Human Resource Management | Vergleich | Comparison | Kanada | Canada | Indien | India |
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