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~subject:"Complaint management"
~subject:"Hotel industry"
~subject:"Profitability"
~subject:"Rentabilität"
~subject:"Tourism industry"
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International journal of hospitality management
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5
International journal of contemporary hospitality management
4
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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ECONIS (ZBW)
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1
Factors affecting memorability of service failures : a longitudinal analysis
Kim, Jong-Hyeong
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1676-1701
Persistent link: https://www.econbiz.de/10011613986
Saved in:
2
Toward service recovery strategies : the role of consumer-organization relationship norms
Hur, Jungyun
;
Jang, Soocheong
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 724-735
Persistent link: https://www.econbiz.de/10011590917
Saved in:
3
Working capital, cash holding, and profitability of restaurant firms
Mun, Sung Gyun
;
Jang, Soocheong
- In:
International journal of hospitality management
48
(
2015
),
pp. 1-11
Persistent link: https://www.econbiz.de/10011341606
Saved in:
4
Can signaling impact customer satisfaction and behavioral intentions in times of service failure? : evidence from open versus closed kitchen restaurants
Byun, Jaemun
;
Jang, Soocheong
- In:
Journal of hospitality marketing & management
28
(
2019
)
7
,
pp. 785-806
Persistent link: https://www.econbiz.de/10012176719
Saved in:
5
Lodging REITs and third-party operators : do more operators enhance the performance of REITs?
Gim, Jaehee
;
Jang, Soocheong
- In:
Tourism management : research, policies, practice
79
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012237259
Saved in:
6
Restaurant operating expenses and their effects on profitability enhancement
Mun, Sung Gyun
;
Jang, Soocheong
- In:
International journal of hospitality management
71
(
2018
),
pp. 68-76
Persistent link: https://www.econbiz.de/10011849558
Saved in:
7
Does hotel ownership structure influence capital expenditures?
Kim, Hong Soon
;
Jang, Soocheong
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
4
,
pp. 325-338
Persistent link: https://www.econbiz.de/10011943073
Saved in:
8
Effects of restaurant franchising : does an optimal franchise proportion exist?
Hsu, Li-tzang Jane
;
Jang, Soocheong
- In:
International journal of hospitality management
28
(
2009
)
2
,
pp. 204-211
Persistent link: https://www.econbiz.de/10003827242
Saved in:
9
Perceived justice in service recovery and behavioral intentions : the role of relationship quality
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 319-327
Persistent link: https://www.econbiz.de/10003855714
Saved in:
10
Does international diversification discount exist in the hotel industry?
Tang, Chun-hung Hugo
;
Jang, Soocheong
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
2
,
pp. 225-246
Persistent link: https://www.econbiz.de/10003978773
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