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~subject:"Complaint management"
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Complaint management
Konsumentenverhalten
79,064
Consumer behaviour
78,632
Theorie
9,826
Theory
9,640
Brand management
9,377
Markenführung
9,376
Markenartikel
9,114
Youth
9,038
Beziehungsmarketing
8,938
Jugendliche
8,929
Relationship marketing
8,925
Brand
8,020
Markenimage
7,258
Brand image
7,209
USA
6,219
United States
5,813
Deutschland
5,523
Online-Handel
5,452
Online retailing
5,438
Kundenzufriedenheit
5,427
Customer satisfaction
5,424
Social Web
4,842
Social web
4,838
Germany
4,570
Online-Marketing
4,516
Internet marketing
4,490
Einzelhandel
4,365
Dienstleistungsqualität
4,317
Service quality
4,315
Retail trade
4,266
Werbewirkung
3,749
Advertising effects
3,699
Verbraucherverhalten
3,569
Electronic Commerce
3,564
Experiment
3,511
E-commerce
3,451
Werbung
3,232
Emotion
3,189
Advertising
3,108
Preismanagement
2,953
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Online availability
All
Undetermined
318
Free
86
Type of publication
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Article
544
Book / Working Paper
94
Journal
2
Type of publication (narrower categories)
All
Article in journal
527
Aufsatz in Zeitschrift
527
Graue Literatur
18
Hochschulschrift
18
Non-commercial literature
18
Aufsatz im Buch
15
Book section
15
Thesis
14
Arbeitspapier
11
Working Paper
11
Konferenzschrift
5
Collection of articles written by one author
3
Conference paper
3
Konferenzbeitrag
3
Sammlung
3
Collection of articles of several authors
2
Sammelwerk
2
Bibliografie enthalten
1
Bibliography included
1
Case study
1
Conference proceedings
1
Fallstudie
1
Guidebook
1
Ratgeber
1
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Language
All
English
606
German
34
Author
All
Mattila, Anna S.
17
Roschk, Holger
9
Gelbrich, Katja
8
McColl-Kennedy, Janet R.
7
Balaji, M. S.
6
Jang, Soocheong
6
Robertson, Nichola
6
Baker, Melissa A.
5
Cai, Ruiying
5
Day, Ralph L.
5
Grégoire, Yany
5
MacQuilken, Lisa
5
Matos, Celso Augusto de
5
Miao, Li
5
Sparks, Beverley
5
Svensson, Göran
5
Tsarenko, Yelena
5
Ding Hooi Ting
4
Harun, Ahasan
4
Hogreve, Jens
4
Hunt, H. Keith
4
Patterson, Paul G.
4
Ro, Heejung
4
Strizhakova, Yuliya
4
Wan, Lisa C.
4
Weber, Karin
4
Wu, Luorong
4
Zaugg, Alexandra Daniela
4
Abbasi, Amir Zaib
3
Chen, Jing
3
Chi, Christina Geng-Qing
3
Donoghue, Suné
3
Fan, Alei
3
Fürst, Andreas
3
Garding, Stefan
3
Garín-Muñoz, Teresa
3
Gijón, Covadonga
3
Hanks, Lydia
3
Harris, Lloyd C.
3
Homburg, Christian
3
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Institution
All
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
RWTH Aachen
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
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Published in...
All
Journal of business research : JBR
39
Journal of hospitality marketing & management
26
International journal of hospitality management
24
Journal of retailing and consumer services
21
The journal of services marketing
20
Journal of service research : JSR
14
European journal of marketing : EJM
13
Psychology & marketing
12
International journal of contemporary hospitality management
11
International journal of consumer studies
9
Service business
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of retailing
8
Journal of service management
8
Managing service quality : MSQ ; an international journal
8
Ilmenauer Schriften zur Betriebswirtschaftslehre
7
Journal of marketing
7
Journal of service research
7
Services marketing quarterly
7
Business horizons
5
Cogent business & management
5
Journal of the Academy of Marketing Science
5
Marketing letters : a journal of research in marketing
5
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
5
The service industries journal
5
International journal of quality and service sciences
4
International journal of services and operations management
4
Journal of air transport management
4
Journal of consumer behaviour : an international research review
4
Journal of consumer marketing
4
Journal of marketing management : MM
4
Journal of service theory and practice
4
Journal of service theory and practice : JSTP
4
Journal of strategic marketing
4
Journal of travel and tourism marketing
4
Marketing intelligence & planning
4
Asia-Pacific journal of business administration
3
Gabler Edition Wissenschaft
3
International journal of electronic commerce : IJEC
3
International journal of production economics
3
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All
ECONIS (ZBW)
640
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640
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1
Are low-cost carrier passengers less likely to complain about service quality?
Wittman, Michael D.
- In:
Journal of air transport management
35
(
2014
),
pp. 64-71
Persistent link: https://www.econbiz.de/10010246670
Saved in:
2
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
3
Brand
hate and non-repurchase intention : a service context perspective in a cross-channel setting
Curina, Ilaria
;
Francioni, Barbara
;
Hegner, Sabrina
; …
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012238345
Saved in:
4
The effect of product placement in computer games on
brand
attitude and recall
Mackay, Thomas
;
Ewing, Michael
;
Newton, Fiona
; …
- In:
International journal of advertising : the quarterly …
28
(
2009
)
3
,
pp. 423-438
Persistent link: https://www.econbiz.de/10003874750
Saved in:
5
Recover from a service failure : the differential effects of
brand
betrayal and
brand
disappointment on an exclusive
brand
offering
Teck Ming Tan
;
Balaji, M. S.
;
Oikarinen, Eeva-Liisa
; …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 126-139
Persistent link: https://www.econbiz.de/10012430477
Saved in:
6
Effects of customer forgiveness on
brand
betrayal and
brand
hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin
;
Mostafa Rasoolimanesh, S.
;
Rahmani, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
Saved in:
7
Consumer-
brand
relationship : a
brand
hate perspective
Roy, Sanjit
;
Sharma, Apurv
;
Bose, Sunny
;
Gaganpreet Singh
- In:
Journal of business research : JBR
144
(
2022
),
pp. 1293-1304
Persistent link: https://www.econbiz.de/10013185103
Saved in:
8
Perceived injustice and
brand
love : the effectiveness of sympathetic vs empathetic responses to address consumer complaints of unjust specific service encounters
Ahmad, Fayez
;
Guzman, Francisco
- In:
The journal of product & brand management
32
(
2023
)
6
,
pp. 849-862
Persistent link: https://www.econbiz.de/10014315453
Saved in:
9
The effects of
brand
relationships on justice perceptions in service recovery
Gonçalves Filho, Cid
;
Kiefer, Kip
;
Fetscherin, Marc
; …
- In:
Journal of consumer marketing
40
(
2023
)
3
,
pp. 315-327
Persistent link: https://www.econbiz.de/10014275988
Saved in:
10
Complaints and perceptions of failure recovery in buffet restaurants : a link to family communication for adolescent customers
Hsu, Jane Lu
;
Chiu, Vikki Wei-ting
- In:
Chinese management studies : CMS
2
(
2008
)
4
,
pp. 243-259
Persistent link: https://www.econbiz.de/10003934388
Saved in:
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