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~subject:"Complaint management"
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Complaint management
Consumer behaviour
20
Konsumentenverhalten
20
Taiwan
11
Dienstleistungsqualität
7
Online retailing
7
Online-Handel
7
Service quality
7
Customer satisfaction
6
Kundenzufriedenheit
6
Beziehungsmarketing
5
Internet marketing
5
Online-Marketing
5
Relationship marketing
5
E-commerce
4
Electronic Commerce
4
Viral marketing
4
Virales Marketing
4
Brand image
3
Einzelhandel
3
Emotion
3
Employee retention
3
Markenimage
3
Mitarbeiterbindung
3
Online group buying
3
Retail trade
3
Utilitarianism
3
Utilitarismus
3
Website
3
Advertising
2
Advertising effects
2
Beschwerdemanagement
2
Brand management
2
Confidence
2
Consumption motivation
2
Emotional exhaustion
2
Experiment
2
Gastronomie
2
Gender
2
Information quality
2
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English
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Wang, Edward Shih-tse
2
Chang, Shu-yu
1
Chen, Lily Shui-lien
1
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International journal of services and standards
1
Services marketing quarterly
1
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ECONIS (ZBW)
2
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Creating positive word-of-mouth promotion through service recovery strategies
Wang, Edward Shih-tse
;
Chang, Shu-yu
- In:
Services marketing quarterly
34
(
2013
)
2
,
pp. 103-114
Persistent link: https://www.econbiz.de/10009745747
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2
The influence of perceived justice of service recovery on affective and cognitive trust
Wang, Edward Shih-tse
;
Chen, Lily Shui-lien
- In:
International journal of services and standards
7
(
2011
)
3/4
,
pp. 278-290
Persistent link: https://www.econbiz.de/10009513452
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