The influence of perceived justice of service recovery on affective and cognitive trust
Edward Shih-Tse Wang; Lily Shui-Lien Chen
| Year of publication: |
2011
|
|---|---|
| Authors: | Wang, Edward Shih-tse ; Chen, Lily Shui-lien |
| Published in: |
International journal of services and standards. - Olney : Inderscience, ISSN 1740-8849, ZDB-ID 2178797-9. - Vol. 7.2011, 3/4, p. 278-290
|
| Subject: | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Vertrauen | Confidence | Soziale Gerechtigkeit | Social justice | Virales Marketing | Viral marketing | Konsumentenverhalten | Consumer behaviour | Taiwan |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009513452