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To do the right things right : Compliance als Weiterentwicklung und Fortführung des Qualitätsmanagement

Roth, Monika - 2003

Persistent link: https://www.econbiz.de/10001762623

Trust and quality management : perspectives from marketing and organisational learning

Lagrosen, Stefan; Lagrosen, Yvonne - In: Total quality management & business excellence : an … 23 (2012) 1, pp. 13-26

Persistent link: https://www.econbiz.de/10009509644

Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities

Bruhn, Manfred; Schnebelen, Stefanie; Schäfer, Daniela B. - In: Industrial marketing management : the international … 43 (2014) 1, pp. 164-176

Persistent link: https://www.econbiz.de/10010359357

Managing supply chain relationships in the hospitality services : an empirical study of hotels and restaurants

Shi, Xinping; Ziqi Liao - In: International journal of hospitality management 35 (2013), pp. 112-121

Persistent link: https://www.econbiz.de/10010225835

Determinants of client-professional relationship quality in the financial planning setting

Hunt, Katherine; Brimble, Mark; Freudenberg, Brett - In: Australasian accounting business and finance journal : AABF 5 (2011) 2, pp. 69-99

Persistent link: https://www.econbiz.de/10010243247

Trust and commitment as mediators of the relationship between quality advice and customer loyalty

Van Tonder, Estelle - In: The journal of applied business research 32 (2016) 1, pp. 289-302

Persistent link: https://www.econbiz.de/10011436588

A conceptualisation of relationship quality in construction procurement

Jelodar, Mostafa Babaeian; Yiu, Tak Wing; Wilkinson, Suzanne - In: International journal of project management : the … 34 (2016) 6, pp. 997-1011

Persistent link: https://www.econbiz.de/10011529073

A Construct of META-RELQUAL in Puerto Rican Business Relationships

Svensson, Goran - 2012

The objective of this study is to examine a construct of META-RELQUAL in Puerto Rican business relationships. The study consists of a sampling frame of the 500 largest companies in Puerto Rico based upon revenue across multiple industries. The response rate was 11%.The analysis yield support to...

Persistent link: https://www.econbiz.de/10013098711

Outcomes of Perceived Online Webshop Quality: Empirical Evidence

Alexander Joseph Ibnu Wibowo - In: Market : review for marketing theory and practice 33 (2021) 2, pp. 149-164

Persistent link: https://www.econbiz.de/10012819195

Customer identification : the missing link between relationship quality and supplier performance

Mohan, Mayoor; Nyadzayo, Munyaradzi W.; Casidy, Riza - In: Industrial marketing management : the international … 97 (2021), pp. 220-232

Persistent link: https://www.econbiz.de/10013206320

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