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~subject:"Confidence"
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Customer Management aus Sicht...
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Confidence
Relationship marketing
25,935
Beziehungsmarketing
25,260
Consumer behaviour
8,786
Konsumentenverhalten
8,753
Customer satisfaction
5,377
Kundenzufriedenheit
5,334
Service quality
3,907
Dienstleistungsqualität
3,895
Brand management
2,544
Markenführung
2,541
Deutschland
2,269
Theorie
2,234
Germany
2,231
Theory
2,230
Lieferantenmanagement
2,189
Supplier relationship management
2,188
Social Web
1,996
Social web
1,995
Marketingmanagement
1,869
Brand image
1,860
Marketing management
1,858
Markenimage
1,856
Electronic Commerce
1,668
E-commerce
1,618
Kundenintegration
1,609
Customer integration
1,606
Online-Marketing
1,546
Internet marketing
1,530
Kundenwert
1,518
Customer value
1,494
Vertrauen
1,351
Einzelhandel
1,324
Retail trade
1,316
Brand
1,256
Markenartikel
1,243
Online-Handel
1,212
Online retailing
1,206
Customer service
1,139
Kundenservice
1,127
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Undetermined
618
Free
203
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Article
1,173
Book / Working Paper
174
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Article in journal
1,104
Aufsatz in Zeitschrift
1,104
Aufsatz im Buch
64
Book section
64
Hochschulschrift
28
Graue Literatur
25
Non-commercial literature
25
Thesis
22
Arbeitspapier
20
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20
Conference paper
12
Konferenzbeitrag
12
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4
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4
Fallstudie
4
Sammelwerk
4
Guidebook
3
Ratgeber
3
Reprint
3
Aufsatzsammlung
2
Systematic review
2
Übersichtsarbeit
2
Bibliografie enthalten
1
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1
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1
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1
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1
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1
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English
1,278
German
68
Polish
2
French
1
Author
All
Svensson, Göran
16
Usman, Osly
10
Akrout, Houcine
8
Han, Heesup
7
Mysen, Tore
7
Paulssen, Marcel
6
Fatima, Johra Kayeser
5
Mostert, Pierre
5
Rather, Raouf Ahmad
5
Roberts-Lombard, Mornay
5
Abosag, Ibrahim
4
Balaji, M. S.
4
Bang, Nguyen
4
Bilgihan, Anil
4
Bui Thanh Khoa
4
Folse, Judith Anne Garretson
4
Jones, Eli
4
Kenning, Peter
4
Lee, Choong-Ki
4
Osman, Zahir
4
Park, Jungkun
4
Pratiwi, Hana
4
Rajaobelina, Lova
4
Renner, Elke
4
Rosmawati, Pipih
4
Roy, Sanjit
4
Sridhar, Shrihari
4
Tyran, Jean-Robert
4
Ahn, Jiseon
3
Albaum, Gerald S.
3
Balqiah, Tengku Ezni
3
Banerjee, Shubhomoy
3
Basso, Kenny
3
Billström, Anders
3
Brengman, Malaika
3
Brun, Isabelle
3
Busser, James A.
3
Casidy, Riza
3
Cheah, Jun-Hwa
3
Choi, Beom Joon
3
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Erasmus Research Institute of Management
1
National Bureau of Economic Research
1
Shaker Verlag
1
Springer Fachmedien Wiesbaden
1
Uniwersytet Ekonomiczny w Katowicach
1
Verlag Franz Vahlen
1
Published in...
All
Journal of retailing and consumer services
58
Journal of business research : JBR
38
Industrial marketing management : the international journal for industrial and high-tech firms
29
International journal of hospitality management
20
The journal of business & industrial marketing
18
Asia Pacific journal of marketing and logistics
17
The service industries journal
16
Journal of strategic marketing
15
International journal of electronic marketing and retailing : IJEMR
14
The journal of services marketing
14
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
12
The international journal of bank marketing : IJBM
12
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
11
Journal of business-to-business marketing
11
Journal of financial services marketing : JFSM
11
Journal of hospitality marketing & management
11
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
11
Cogent business & management
10
Journal of travel and tourism marketing
10
European journal of marketing : EJM
9
International journal of electronic customer relationship management : IJECRM
9
International journal of retail & distribution management
9
Service business
8
Services marketing quarterly
8
International journal of contemporary hospitality management
7
Journal of business ethics : JOBE
7
Journal of global marketing
7
Journal of internet commerce
7
Journal of service management
7
Journal of service research : JSR
7
Pakistan journal of commerce and social sciences
7
Psychology & marketing
7
International journal of bank marketing
6
International journal of internet marketing and advertising : IJIMA
6
International journal of technology marketing : IJTMkt
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Market : review for marketing theory and practice
6
Marketing intelligence & planning
6
SpringerLink / Bücher
6
The international review of retail, distribution and consumer research
6
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Source
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ECONIS (ZBW)
1,346
Other ZBW resources
1
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1
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1
The reciprocal role of trust in customer value co-creation
Shulga, Lenna V.
;
Busser, James A.
;
Bai, Billy
;
Kim, Hyelin
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
4
,
pp. 672-696
Persistent link: https://www.econbiz.de/10012520333
Saved in:
2
Crafting and testing a central precept in service-dominant logic : hotel employees' brand-citizenship behavior and customers' brand trust
Xie, Li-shan
;
Peng, Jia-min
;
Huan, Tzung-cheng
- In:
International journal of hospitality management
42
(
2014
),
pp. 1-8
Persistent link: https://www.econbiz.de/10010410828
Saved in:
3
The impact of service robots on consumer response : examining the roles of consumers' service expertise and technology expertise
Zheng, Xiaoyun
;
Wang, Yao-Chin
;
Wei, Wei
;
Zhang, Lu
;
Huo, Da
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2341-2354
Persistent link: https://www.econbiz.de/10014432405
Saved in:
4
Collaborative value co-creation in community sports trusts at football clubs
Castro-Martinez, Marcelo Pedro
;
Jackson, Paul R.
- In:
Corporate governance : the international journal for …
15
(
2015
)
2
,
pp. 229-242
Persistent link: https://www.econbiz.de/10011302867
Saved in:
5
The antecedents and consequences of value co-creation behaviors in a hotel setting : a two-country study
Roy, Sanjit
;
Balaji, M. S.
;
Soutar, Geoffrey N.
;
Jiang, …
- In:
The Cornell hospitality quarterly
61
(
2020
)
3
,
pp. 353-368
Persistent link: https://www.econbiz.de/10012259308
Saved in:
6
The role of trust in tourists' motivation to participate in co-creation
Arıca, Resat
;
Kodas, Betül
;
Cobanoglu, Cihan
;
Parvez, …
- In:
Tourism review
78
(
2023
)
4
,
pp. 1182-1202
Persistent link: https://www.econbiz.de/10014323258
Saved in:
7
The impacts of trust, specific asset investment, knowledge sharing, and collaborative design on service innovation performance : a service-dominant logic perspective
Jian, Zhaoquan
;
Ali, Osman Mohamed
- In:
International journal of services technology and …
28
(
2022
)
1/2
,
pp. 86-119
Persistent link: https://www.econbiz.de/10013326342
Saved in:
8
Perceived value, reputation, trust, and switching costs as determinants of customer retention
Milan, Gabriel Sperandio
;
Eberle, Luciene
;
Bebber, Suélen
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011304645
Saved in:
9
The role of consumer happiness in relationship marketing
Belanche, Daniel
;
Casaló, Luis V.
;
Guinalíu, Miguel
- In:
Journal of relationship marketing : innovations & …
12
(
2013
)
2
,
pp. 79-94
Persistent link: https://www.econbiz.de/10009774828
Saved in:
10
Satisfaction as a mediator between quality metrics in manufacturer-supplier relationships
Rindell, Anne
;
Svensson, Göran
;
Mysen, Tore
; …
- In:
International journal of business excellence
7
(
2014
)
1
,
pp. 16-27
Persistent link: https://www.econbiz.de/10011482011
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