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The reciprocal role of trust in customer value co-creation
Shulga, Lenna V.; Busser, James A.; Bai, Billy; Kim, Hyelin - In: Journal of hospitality & tourism research : JHTR ; the … 45 (2021) 4, pp. 672-696
Persistent link: https://www.econbiz.de/10012520333
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Crafting and testing a central precept in service-dominant logic : hotel employees' brand-citizenship behavior and customers' brand trust
Xie, Li-shan; Peng, Jia-min; Huan, Tzung-cheng - In: International journal of hospitality management 42 (2014), pp. 1-8
Persistent link: https://www.econbiz.de/10010410828
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The impact of service robots on consumer response : examining the roles of consumers' service expertise and technology expertise
Zheng, Xiaoyun; Wang, Yao-Chin; Wei, Wei; Zhang, Lu; Huo, Da - In: Psychology & marketing 40 (2023) 11, pp. 2341-2354
Persistent link: https://www.econbiz.de/10014432405
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Collaborative value co-creation in community sports trusts at football clubs
Castro-Martinez, Marcelo Pedro; Jackson, Paul R. - In: Corporate governance : the international journal for … 15 (2015) 2, pp. 229-242
Persistent link: https://www.econbiz.de/10011302867
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The antecedents and consequences of value co-creation behaviors in a hotel setting : a two-country study
Roy, Sanjit; Balaji, M. S.; Soutar, Geoffrey N.; Jiang, … - In: The Cornell hospitality quarterly 61 (2020) 3, pp. 353-368
Persistent link: https://www.econbiz.de/10012259308
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The role of trust in tourists' motivation to participate in co-creation
Arıca, Resat; Kodas, Betül; Cobanoglu, Cihan; Parvez, … - In: Tourism review 78 (2023) 4, pp. 1182-1202
Persistent link: https://www.econbiz.de/10014323258
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The impacts of trust, specific asset investment, knowledge sharing, and collaborative design on service innovation performance : a service-dominant logic perspective
Jian, Zhaoquan; Ali, Osman Mohamed - In: International journal of services technology and … 28 (2022) 1/2, pp. 86-119
Persistent link: https://www.econbiz.de/10013326342
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Perceived value, reputation, trust, and switching costs as determinants of customer retention
Milan, Gabriel Sperandio; Eberle, Luciene; Bebber, Suélen - In: Journal of relationship marketing : innovations & … 14 (2015) 2, pp. 109-123
Persistent link: https://www.econbiz.de/10011304645
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The role of consumer happiness in relationship marketing
Belanche, Daniel; Casaló, Luis V.; Guinalíu, Miguel - In: Journal of relationship marketing : innovations & … 12 (2013) 2, pp. 79-94
Persistent link: https://www.econbiz.de/10009774828
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Satisfaction as a mediator between quality metrics in manufacturer-supplier relationships
Rindell, Anne; Svensson, Göran; Mysen, Tore; … - In: International journal of business excellence 7 (2014) 1, pp. 16-27
Persistent link: https://www.econbiz.de/10011482011