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~subject:"Confidence"
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СЕРВИСНАЯ ПАРАДИГМА ВЗАИМОДЕЙС...
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Subject
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Confidence
Customer satisfaction
13,747
Kundenzufriedenheit
13,541
Service quality
6,272
Dienstleistungsqualität
6,241
Consumer behaviour
5,507
Konsumentenverhalten
5,504
Beziehungsmarketing
5,483
Relationship marketing
5,478
Bankgeschäft
4,991
Banking services
4,714
Bank
2,143
customer satisfaction
1,254
Deutschland
1,081
Satisfaction
1,062
Germany
1,022
Arbeitszufriedenheit
1,004
Customer service
1,000
Job satisfaction
995
Kundenservice
994
Online retailing
982
Online-Handel
982
Qualitätsmanagement
944
Quality management
896
India
860
Holiday behaviour
842
Indien
842
Urlaubsverhalten
842
USA
813
Electronic Commerce
810
United States
797
E-commerce
791
Emotion
783
Beschwerdemanagement
769
Complaint management
769
Finanzdienstleistung
746
Electronic Banking
726
Vertrauen
723
Electronic banking
722
Financial services
720
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Undetermined
326
Free
129
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Article
637
Book / Working Paper
84
Type of publication (narrower categories)
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Article in journal
614
Aufsatz in Zeitschrift
614
Aufsatz im Buch
23
Book section
23
Graue Literatur
11
Non-commercial literature
11
Hochschulschrift
10
Thesis
9
Arbeitspapier
8
Working Paper
8
Conference paper
4
Konferenzbeitrag
4
Collection of articles of several authors
2
Sammelwerk
2
Case study
1
Collection of articles written by one author
1
Fallstudie
1
Sammlung
1
Systematic review
1
Übersichtsarbeit
1
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Language
All
English
702
German
19
Author
All
Svensson, Göran
17
Usman, Osly
12
Mysen, Tore
8
Lee, Choong-Ki
6
Bilgihan, Anil
5
Han, Heesup
5
Jacob, Jayanth
5
Roberts-Lombard, Mornay
5
Aikman, David
4
Alessandri, Piergiorgio
4
Andreoni, James
4
Chung, Namho
4
Eklund, Bruno
4
Gai, Prasanna
4
Hansen, Torben
4
Kapadia, Sujit
4
Lombart, Cindy
4
Louis, Didier
4
Mostert, Pierre
4
Nimako, Simon Gyasi
4
Osman, Zahir
4
Paulssen, Marcel
4
Pratiwi, Hana
4
Rosmawati, Pipih
4
Billström, Anders
3
Cheah, Jun-Hwa
3
Chinomona, Richard
3
Fatima, Johra Kayeser
3
Ha, Hong Youl
3
Hutchinson, David
3
Kim, Myung-Ja
3
Loureiro, Sandra Maria Correia
3
Mbawuni, Joseph
3
Menidjel, Choukri
3
Mpinganjira, Mercy
3
Padin, Carmen
3
Parayitam, Satyanarayana
3
Paul, Thomas John
3
Rajaobelina, Lova
3
Rather, Raouf Ahmad
3
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All
National Bureau of Economic Research
1
Nomos Verlagsgesellschaft
1
Westfälische Wilhelms-Universität Münster
1
Published in...
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Journal of retailing and consumer services
30
International journal of hospitality management
12
Journal of business research : JBR
11
Asia Pacific journal of marketing and logistics
10
Journal of strategic marketing
9
Journal of travel and tourism marketing
9
The service industries journal
8
Cogent business & management
7
International journal of electronic marketing and retailing : IJEMR
7
Journal of hospitality marketing & management
7
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
7
Services marketing quarterly
7
The journal of services marketing
7
International journal of e-business research : an official publication of the Information Resources Management Association
6
Pakistan journal of commerce and social sciences
6
Service business
6
The journal of business & industrial marketing
6
European journal of marketing : EJM
5
International journal of electronic business : IJEB
5
International journal of electronic customer relationship management : IJECRM
5
Journal of business-to-business marketing
5
Journal of electronic commerce research : JECR
5
Journal of financial services marketing : JFSM
5
Journal of internet commerce
5
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
5
Psychology & marketing
5
The international journal of bank marketing : IJBM
5
Tourism management : research, policies, practice
5
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of bank marketing
4
International journal of business excellence
4
International journal of procurement management
4
International journal of public sector performance management : IJPSPM
4
Inventi impact: retailing & consumer services
4
Journal of consumer behaviour : an international research review
4
Journal of financial services marketing
4
Journal of global information management : an official publication of the Information Resources Management Association
4
Journal of international trade & commerce
4
Journal of service research : JSR
4
Market : review for marketing theory and practice
4
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ECONIS (ZBW)
721
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1
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1
Mobile banking service quality and customer relationships
Arcand, Manon
;
Tep, Sandrine Prom
;
Brun, Isabelle
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1066-1087
Persistent link: https://www.econbiz.de/10011814538
Saved in:
2
The role of customer personality in premium banking services
Ho, Shirie Pui Shan
;
Wong, Amy
- In:
Journal of financial services marketing
28
(
2023
)
2
,
pp. 285-305
Persistent link: https://www.econbiz.de/10014326867
Saved in:
3
Analysis of young banked and unbanked customers' usage, satisfaction, trust and loyalty for mobile money services in Ghana
Narteh, Bedman
;
Yeboah-Asiamah, Eric
;
Mackin, Eric Ato
- In:
International journal of business and systems research …
16
(
2022
)
1
,
pp. 40-64
Persistent link: https://www.econbiz.de/10012798198
Saved in:
4
Augmenting bank service quality dimensions : moderation of perceived trust and perceived risk
Biswas, Abhijeet
;
Jaiswal, Deepak
;
Kant, Rishi
- In:
The international journal of productivity and …
72
(
2023
)
2
,
pp. 469-490
Persistent link: https://www.econbiz.de/10014307496
Saved in:
5
The transformation of customer satisfaction become customer delight
Wolor, Christian Wiradendi
;
Efendy, Hady
- In:
Inventi impact: retailing & consumer services
(
2018
)
2
,
pp. 72-92
Persistent link: https://www.econbiz.de/10012130296
Saved in:
6
The influence factors of brand loyalty : mobile phone industry
Khundyz, Zyeinyelkhaan
- In:
Inventi impact: retailing & consumer services
(
2018
)
4
,
pp. 224-233
Persistent link: https://www.econbiz.de/10012130322
Saved in:
7
The role of customer trust, service quality and value dimensions in determining satisfaction and loyalty : an empirical study of mobile telecommunication industry in Pakistan
Aslam, Wajeeha
;
Arif, Imtiaz
;
Farhat, Kashif
; …
- In:
Market : review for marketing theory and practice
30
(
2018
)
2
,
pp. 177-194
Persistent link: https://www.econbiz.de/10011994848
Saved in:
8
The impact of deceptive advertising of skin-whitening creams on undergraduate female students
Mumtaz, Faiza
- In:
Perspectives of innovations, economics and business : PIEB
19
(
2019
)
2
,
pp. 141-
Persistent link: https://www.econbiz.de/10012098567
Saved in:
9
Banks performance and customers' satisfaction in relation to corporate social responsibility : mediating customer trust and spiritual leadership : what counts!
Srouji, Anan F.
;
Abed, Suzan R.
;
Hamdallah, Madher E.
- In:
International journal of business innovation and research
19
(
2019
)
3
,
pp. 358-384
Persistent link: https://www.econbiz.de/10012108750
Saved in:
10
Relationship marketing and customer loyalty : do customer satisfaction and customer trust really serve as intervening variables?
Rizan, Mohamad
;
Ari Warokka
;
Listyawati, Dewi
- In:
Inventi impact: retailing & consumer services
(
2016
)
1
,
pp. 39-50
Persistent link: https://www.econbiz.de/10011575870
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