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Confidence
Loyalty
837
Relationship marketing
816
Beziehungsmarketing
799
Consumer behaviour
662
Konsumentenverhalten
646
loyalty
600
Customer satisfaction
560
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534
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325
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309
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251
satisfaction
176
cognitive dissonance
155
Vertrauen
147
Brand image
125
Kognition
122
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121
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116
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115
Cognition
114
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107
trust
91
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87
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87
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61
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50
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146
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Busser, James A.
3
Cheah, Jun-Hwa
3
Jacob, Jayanth
3
Lombart, Cindy
3
Louis, Didier
3
Paul, Thomas John
3
Shulga, Lenna V.
3
Agbemabiese, George Cudjoe
2
Bilgihan, Anil
2
Diallo, Mbaye Fall
2
Garcia-Agreda, Sergio
2
Gupta, Suraksha
2
Hajli, Nick
2
Hazari, Sunil
2
Jaiyeoba, Olumide Olasimbo
2
Kim, Hyelin
2
Lim, Xin-Jean
2
Makanyeza, Charles
2
Mostert, Pierre
2
Olaleye, Sunday Adewale
2
Roberts-Lombard, Mornay
2
Salo, Jari
2
Svotwa, Tendai Douglas
2
Zaid, Sudirman
2
Šerić, Maja
2
Abu Bakar bin Abdul Hamid
1
Adam, Nawal Abdalla
1
Adame-Sánchez, Consolación
1
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1
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1
Al-Hawary, Sulieman Ibraheem Shelash
1
Albarq, Abbas N.
1
Alexander Joseph Ibnu Wibowo
1
Algharabat, Raed S.
1
Ali, Muhammad
1
Amegbe, Hayford
1
Amelia, Maria Veronica
1
Ammi, Chantal
1
Amoako, George Kofi
1
Ampaw, Enock Mintah
1
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Journal of retailing and consumer services
10
Journal of business research : JBR
5
Cogent business & management
4
International journal of electronic marketing and retailing : IJEMR
4
International journal of hospitality management
3
International journal of services, economics and management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of hospitality marketing & management
3
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of business and systems research : IJBSR
2
International journal of e-business research : an official publication of the Information Resources Management Association
2
International journal of economic perspectives : IJEP
2
International journal of electronic business : IJEB
2
Journal of financial services marketing
2
Journal of global information management : an official publication of the Information Resources Management Association
2
Journal of internet commerce
2
Journal of promotion management : innovations in planning and applied research
2
Journal of strategic marketing
2
Market : review for marketing theory and practice
2
Service business
2
Services marketing quarterly
2
South Asian journal of business studies
2
The international journal of bank marketing : IJBM
2
The international review of retail, distribution and consumer research
2
The journal of services marketing
2
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
1
Administrative Sciences : open access journal
1
African journal of economic and management studies
1
African journal of science, technology, innovation and development : AJSTID
1
Asia Pacific journal of marketing and logistics
1
Australasian marketing journal
1
Bizinfo (Blace) : časopis iz oblasti ekonomije menadžmenta i informatike
1
ECG report
1
Economic research
1
Economies : open access journal
1
Electronic commerce research and applications
1
Eurasian business review
1
European business review
1
European journal of marketing : EJM
1
European journal of operational research : EJOR
1
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ECONIS (ZBW)
146
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1
The impacts of relationship marketing on cognitive dissonance, satisfaction, and
loyalty
: the mediating role of trust and cognitive dissonance
Sharifi, Seyed Shahin
;
Esfidani, Mohammad Rahim
- In:
International journal of retail & distribution management
42
(
2014
)
6
,
pp. 553-575
Persistent link: https://www.econbiz.de/10010386524
Saved in:
2
How does involvement build
loyalty
towards music-streaming platforms? : a multi-analytical SEM-ANN technique
Theadora, Clarissa
;
Amelia, Maria Veronica
;
Tan, Garry …
- In:
The journal of product & brand management
32
(
2023
)
4
,
pp. 645-660
Persistent link: https://www.econbiz.de/10014281363
Saved in:
3
Does employee performance affect customer
loyalty
in pharmacy services?
Rabbanee, Fazlul K.
;
Burford, Oksana
;
Ramaseshan, B.
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 725-743
Persistent link: https://www.econbiz.de/10011392213
Saved in:
4
Exploring the process of customer engagement, self-brand connections and
loyalty
Naumann, Kay
;
Bowden, Jana
- In:
Problems and perspectives in management : PPM ; …
13
(
2015
)
1
,
pp. 56-66
Persistent link: https://www.econbiz.de/10010516997
Saved in:
5
Antecedents of the client's trust in low- versus high-consequence decisions
Terres, Mellina da Silva
;
Santos, Christiane Pizzutti dos
; …
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 26-37
Persistent link: https://www.econbiz.de/10010531133
Saved in:
6
Functional characteristics of banking websites and customer
loyalty
: the mediating role of online trust
Berraies, Sarra
;
Chtioui, Rached
;
Yahia, Karim Ben
- In:
The journal of applied business research
31
(
2015
)
3
,
pp. 911-923
Persistent link: https://www.econbiz.de/10011304803
Saved in:
7
Team participation and online gamer
loyalty
Teng, Ching-I
;
Chen, Wei-Wen
- In:
Electronic commerce research and applications
13
(
2014
)
1
,
pp. 24-31
Persistent link: https://www.econbiz.de/10011348337
Saved in:
8
Factors affecting Internet banking success : a comparative investigation between Indonesia and South Korea
Susanto, Aries
;
Lee, Hwansoo
;
Zo, Hangjung
;
Ciganek, …
- In:
Journal of global information management : an official …
21
(
2013
)
2
,
pp. 72-95
Persistent link: https://www.econbiz.de/10009767279
Saved in:
9
Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities
Bruhn, Manfred
;
Schnebelen, Stefanie
;
Schäfer, Daniela B.
- In:
Industrial marketing management : the international …
43
(
2014
)
1
,
pp. 164-176
Persistent link: https://www.econbiz.de/10010359357
Saved in:
10
Relationship marketing management : its importance in private label extension
Miquel-Romero, Maria José
;
Caplliure-Giner, Eva María
; …
- In:
Journal of business research : JBR
67
(
2014
)
5
,
pp. 667-672
Persistent link: https://www.econbiz.de/10010363411
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