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An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context
Islam, Hafizul; Jebarajakirthy, Charles; Shankar, Amit - In: Journal of strategic marketing 29 (2021) 2, pp. 117-140
Persistent link: https://www.econbiz.de/10012484043
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Negative word of mouth and online shopping : examining the role of psychological contract violation, trust and satisfaction
Mehmood, Sana; Rashid, Yasir; Zaheer, Salman - In: Pakistan journal of commerce and social sciences 12 (2018) 3, pp. 886-908
In a highly competitive e-retailing world, service provision fulfilling the customer's expectations plays a crucial role in survival and sustainability of buyer-seller relationship. However, service failure could result in negative outcomes due to destruction of this relationship. From...
Persistent link: https://www.econbiz.de/10011965367
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Relational benefits as predictors of relationship quality outcomes in online retailing
Maduku, Daniel K.; Mathaba, Ryan L. - In: Journal of electronic commerce in organizations : JECO 20 (2022) 1, pp. 1-34
Persistent link: https://www.econbiz.de/10014306932
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Trust in consumer-to-consumer electronic commerce
Jones, Kiku; Leonard, Lori N. K. - In: Information & management : the internat. journal of … 45 (2008) 2, pp. 88-95
Persistent link: https://www.econbiz.de/10003718030
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e-shop : transactional dimensions
Ram, Manoranjan P.; Pitchaiah, G. - In: Enterprise information systems and technology, (pp. 69-85). 2008
Persistent link: https://www.econbiz.de/10003764757
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Trusting the consumer avatar : an examination of trust and risk factors in electronic and virtual retailing
Boulakis, Michael; Papagiannnidis, Savvas; Fox, Helen - In: Trust and new technologies : marketing and management …, (pp. 40-55). 2008
Persistent link: https://www.econbiz.de/10003770833
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Grey market e-shopping and trust building practices in China
De Kervenoael, Ronan; Aykac, D. Selcen O. - In: Trust and new technologies : marketing and management …, (pp. 56-73). 2008
Persistent link: https://www.econbiz.de/10003770834
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The influence of perceived product risk on consumers' e-tailer shopping preference
Korgaonkar, Pradeep A.; Karson, Eric J. - In: Journal of business and psychology 22 (2007/08) 1, pp. 55-64
Persistent link: https://www.econbiz.de/10003775474
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Konsumentenvertrauen : Konzepte und Anwendungen für ein nachhaltiges Kundenbindungsmanagement
Bauer, Hans H. (ed.) - 2006
Persistent link: https://www.econbiz.de/10003284144