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The effects of customer dissatisfaction on switching behavior in the service sector
Cho, Yoon C.; Song, Juyeon - In: Journal of business & economics research 10 (2012) 10, pp. 579-591
Persistent link: https://www.econbiz.de/10009659212
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Exploring relationship among customer dissatisfaction, complaints, and loyalty in the virtualized environment : roles of advanced services
Cho, Yoon C. - In: International business and economics research journal 12 (2013) 11, pp. 1343-1360
Persistent link: https://www.econbiz.de/10010233767
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Effect of restaurant patrons' regret and disappointment on dissatisfaction and behavioral intention
Jang, Yoon Jung; Cho, Sun-bai; Kim, Woo Gon - In: Journal of travel and tourism marketing 30 (2013) 5/6, pp. 431-444
Persistent link: https://www.econbiz.de/10010199572
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Understanding the repurchase abandonment process of consumers in the online environment : integrating dissatisfaction and distrust
Kim, Jin Baek - In: Journal of internet commerce 12 (2013) 1/4, pp. 154-194
Persistent link: https://www.econbiz.de/10010248472
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Understanding satisfied and dissatisfied hotel customers : text mining of online hotel reviews
Berezina, Katerina; Bilgihan, Anil; Cobanoglu, Cihan; … - In: Journal of hospitality marketing & management 25 (2016) 1/2, pp. 1-24
Persistent link: https://www.econbiz.de/10011453950
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Why do consumers stay when things are bad and leave when things are good?
Leisen Pollack, Birgit - In: Journal of relationship marketing : innovations & … 13 (2014) 3, pp. 191-206
Persistent link: https://www.econbiz.de/10010490480
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When the shoe doesn't fit : female consumers' negative emotions
Curwen, Lisa G.; Park, Juyeon - In: Journal of fashion marketing and management 18 (2014) 3, pp. 338-356
Persistent link: https://www.econbiz.de/10010392836
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Mitigating the negative effects of service failure through customer identification
Song, Jiaqi; Huang, Jiexian; Jiang, Yuwei - In: Psychology & marketing 39 (2022) 4, pp. 715-725
Persistent link: https://www.econbiz.de/10013165429
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Dissatisfaction toward O2O websites : expectation disconfirmation and justice perspective
Che, Tong; Ji, Meng; Zheng, Xiabing; Feng, Bo - In: Asia Pacific journal of marketing and logistics 34 (2022) 1, pp. 190-208
Persistent link: https://www.econbiz.de/10012798117
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Body dissatisfaction and anxiety: gender asymmetries
Cantera, Luciana; Miles Touya, Daniel; Rossi, Máximo - 2020
Persistent link: https://www.econbiz.de/10012631362