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~subject:"Consumer behaviour"
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Consumer behaviour
Customer satisfaction
29
Kundenzufriedenheit
24
Konsumentenverhalten
21
Dienstleistungsqualität
16
Service quality
16
Beziehungsmarketing
10
Relationship marketing
10
Einzelhandel
9
Retail trade
9
Customer service
7
Kundenservice
7
Service encounters
7
customer satisfaction
7
Arbeitszufriedenheit
5
Emotion
5
Job satisfaction
5
Decision
4
Dienstleistungsberufe
4
Dienstleistungssektor
4
Entscheidung
4
Loyalty programs
4
Marketing management
4
Marketingmanagement
4
Robot
4
Roboter
4
Satisfaction
4
Service industry
4
Service workers
4
Advertising
3
Advertising effects
3
Artificial intelligence
3
Kundenbindungsprogramm
3
Künstliche Intelligenz
3
Loyalty program
3
Packaging
3
Psychology of advertising
3
Schweden
3
Service marketing
3
Service robots
3
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3
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23
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research-article
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English
24
Author
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Söderlund, Magnus
24
Berg, Hanna
4
Colliander, Jonas
2
Dahlén, Micael
2
Oikarinen, Eeva-Liisa
2
Sagfossen, Sofie
2
Vilgon, Mats
2
Daunfeldt, Sven-Olov
1
Gunnarsson, Jonas
1
Heikka, Eija-Liisa
1
Julander, Claes-Robert
1
Kristensson, Per
1
Liljander, Veronica
1
Liljedal, Karina T.
1
Lindström, Annika
1
Mattsson, Jan
1
Ringbo, Joel
1
Singh, Reema
1
Solja, Eeva
1
Szugalski, Stefan
1
Wästlund, Erik
1
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Journal of retailing and consumer services
7
The international review of retail, distribution and consumer research
4
European Journal of Marketing
3
The changing roles of advertising : [extended versions of papers presented at the 11th ICORIA (International Conference on Research in Advertising) Stockholm, Sweden in June 2012]
2
The journal of consumer marketing
2
European journal of marketing : EJM
1
Journal of business research : JBR
1
Journal of service management
1
Nordic journal of business : NJB
1
Psychology & marketing
1
SSE EFI working paper series in business administration
1
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ECONIS (ZBW)
21
Other ZBW resources
3
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1
Poor and rich customers in the service encounter
Söderlund, Magnus
- In:
Journal of service management
28
(
2017
)
2
,
pp. 265-283
Persistent link: https://www.econbiz.de/10011704037
Saved in:
2
Other customers in the retail environment and their impact on the customer’s evaluations of the retailer
Söderlund, Magnus
- In:
Journal of retailing and consumer services
18
(
2011
)
3
,
pp. 174-182
Persistent link: https://www.econbiz.de/10009158892
Saved in:
3
The proactive employee on the floor of the store and the impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
43
(
2018
),
pp. 46-53
Persistent link: https://www.econbiz.de/10011883136
Saved in:
4
Can the label "member" in a loyalty program context boost customer satisfaction?
Söderlund, Magnus
- In:
The international review of retail, distribution and …
29
(
2019
)
3
,
pp. 340-357
Persistent link: https://www.econbiz.de/10012209287
Saved in:
5
The "killer" ad : an assessment of advertising violence
Söderlund, Magnus
;
Dahlén, Micael
- In:
European journal of marketing : EJM
44
(
2010
)
11/12
,
pp. 1811-1838
Persistent link: https://www.econbiz.de/10008773201
Saved in:
6
Loyalty program rewards and their impact on perceived justice, customer satisfaction, and repatronize intentions
Söderlund, Magnus
;
Colliander, Jonas
- In:
Journal of retailing and consumer services
25
(
2015
),
pp. 47-57
Persistent link: https://www.econbiz.de/10011313602
Saved in:
7
Face value : images of headless decorative models increase consumer identification and product attitudes
Berg, Hanna
;
Söderlund, Magnus
- In:
The changing roles of advertising : [extended versions …
,
(pp. 263-272)
.
2013
Persistent link: https://www.econbiz.de/10009773441
Saved in:
8
An examination of the effects of message content that categorizes the customer
Söderlund, Magnus
;
Julander, Claes-Robert
- In:
The changing roles of advertising : [extended versions …
,
(pp. 341-350)
.
2013
Persistent link: https://www.econbiz.de/10009773939
Saved in:
9
Spreading joy : examining the effects of smiling models on consumer joy and attitudes
Berg, Hanna
;
Söderlund, Magnus
;
Lindström, Annika
- In:
The journal of consumer marketing
32
(
2015
)
6
,
pp. 459-469
Persistent link: https://www.econbiz.de/10011485848
Saved in:
10
The consumer experience and the absorbing story
Söderlund, Magnus
;
Sagfossen, Sofie
- In:
Nordic journal of business : NJB
64
(
2015
)
2
,
pp. 103-118
Persistent link: https://www.econbiz.de/10011503374
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