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A comparative study of consumer and B2B goods importers' trust and commitment : evidence from an Asian developing country
Saleh, M. Abu; Ali, M. Yunus; Quazi, Ali - In: Australasian marketing journal 21 (2013) 2, pp. 126-136
Persistent link: https://www.econbiz.de/10009745795
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Does age affect relationships between customer's attitude, CRM knowledge, satisfaction and relationship share in hotels?
Maggon, Mohita - In: International Journal of Hospitality and Event Management 2 (2018) 1, pp. 38-69
Persistent link: https://www.econbiz.de/10012179593
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Relative importance of service value by customer relationship stages : evidence from the Indian retail banking
Ponnam, Abhilash; Paul, Rik - In: The international journal of bank marketing : IJBM 35 (2017) 2, pp. 319-334
Persistent link: https://www.econbiz.de/10011707953
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An analysis of B2B consumers of Cement Brands in Mumbai
Patil, D. Y.; Khanna, Kamini; Ravishankar - In: Finance India : the quarterly journal of Indian … 36 (2022) 1, pp. 297-308
Persistent link: https://www.econbiz.de/10013349064
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Examining the industrial buying behavior in Indian market : from behavior and cultural perspective for B2B buyers and suppliers
Chatterjee, Sheshadri; Chaudhuri, Ranjan; Vrontis, Demetris - In: Journal of business research : JBR 151 (2022), pp. 86-99
Persistent link: https://www.econbiz.de/10013459145
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Outsourcing customer support : the role of provider customer focus
Wuyts, Stefan; Rindfleisch, Aric; Citrin, Alka - In: Journal of operations management 35 (2015), pp. 40-55
Persistent link: https://www.econbiz.de/10011284727
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Vendor response to client opportunism in IT service relationships : exploring the moderating effect of client involvement
Chaudhry, Smita; Srivastava, Bharatendu Nath; Joshi, Chetan - In: Industrial marketing management : the international … 75 (2018), pp. 100-111
Persistent link: https://www.econbiz.de/10011963470
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How relationship quality, service quality, and value affect the intention to purchase IT/IS outsourcing services
Wei, Chung-Lun - In: Information systems management 39 (2022) 3, pp. 202-219
Persistent link: https://www.econbiz.de/10013357465
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Offshore outsourcing of customer services : boon or bane?
Sharma, Piyush - In: The journal of services marketing 26 (2012) 5, pp. 352-364
Persistent link: https://www.econbiz.de/10009629142
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Monitoring sweatshops : workers, consumers, and the global apparel industry
Esbenshade, Jill Louise - 2004
Persistent link: https://www.econbiz.de/10001827475