Outsourcing customer support : the role of provider customer focus
Stefan Wuyts; Aric Rindfleisch; Alka Citrin
| Year of publication: |
2015
|
|---|---|
| Authors: | Wuyts, Stefan ; Rindfleisch, Aric ; Citrin, Alka |
| Published in: |
Journal of operations management. - Hoboken, NJ : Wiley, ISSN 0272-6963, ZDB-ID 856225-8. - Vol. 35.2015, p. 40-55
|
| Subject: | Outsourcing | Service triads | Customer support | Customer focus | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Kundenservice | Customer service | Lieferantenmanagement | Supplier relationship management | Unternehmensdienstleistung | Business services |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011284727