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Empathy or schadenfreude? : exploring observers’ differential responses to abusive supervision
Chen, Chen; Qin, Xin; Yam, Kai Chi; Wang, Haixia - In: Journal of business and psychology 36 (2021) 6, pp. 1077-1094
Persistent link: https://www.econbiz.de/10012704032
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A multilevel study of brand-specific transformational leadership : employee and customer effects
Chiang, Hsu-Hsin; Han, Tzu-Shian; McConville, David - In: The journal of asset management 27 (2020) 3, pp. 312-327
Persistent link: https://www.econbiz.de/10012298798
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Is this smile for real? : the role of affect and thinking style in customer perceptions of frontline employee emotion authenticity
Lechner, Andreas T.; Paul, Michael - In: Journal of business research : JBR 94 (2019), pp. 195-208
Persistent link: https://www.econbiz.de/10011947349
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Examining attitudes, norms, and control toward safety behaviors as mediators in the leadership-safety motivation relationship
Sawhney, Gargi; Cigularov, Konstantin P. - In: Journal of business and psychology 34 (2019) 2, pp. 237-256
Persistent link: https://www.econbiz.de/10012014092
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Workplace spirituality : customer engagement Nexus : the mediated role of spiritual leadership on customer-oriented boundary-spanning behaviors
Bayighomog, Steven W.; Arasli, Huseyin - In: The service industries journal 39 (2019) 7/8, pp. 637-661
Persistent link: https://www.econbiz.de/10012204758
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Leader green behavior as an outcome of followers' critical thinking and active engagement : the moderating role of pro-environmental behavior
Javaid, Mudaser; Kumari, Kalpina; Sajjad Nawaz Khan; … - In: Leadership & organization development journal 44 (2023) 2, pp. 218-239
Persistent link: https://www.econbiz.de/10014252875
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You are an outsider! : how and when observed leader incivility affect hospitality employees' social categorization and deviant behavior
Liu, Pei; An, Xinru; Li, Xin - In: International journal of hospitality management 106 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013383257
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You may not reap what you sow : how and when ethical leadership promotes subordinates' online helping behavior
LI, Shuwen; Jia, Ruiqian; Seufert, Juergen H.; Luo, Jinlian - In: Asia Pacific journal of management 40 (2023) 4, pp. 1683-1702
Persistent link: https://www.econbiz.de/10014451829
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Abusive leadership and proactive behaviours : role of family motivation as a moderator
Aftab, Saima; Waheed, Ajmal - In: Human systems management : HSM 41 (2022) 4, pp. 453-466
Persistent link: https://www.econbiz.de/10013362085
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When loyalty binds : examining the effectiveness of group versus personal loyalty calls on followers' compliance with leaders' unethical requests
Hildreth, John Angus D. - In: Organizational behavior and human decision processes 181 (2024), pp. 1-19
Persistent link: https://www.econbiz.de/10015062780