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Consumer perception of e-service quality : from Internet purchaser and non-purchaser perspectives

Yang, Zhilin; Jun, Minjoon - In: Journal of business strategies 25 (2008) 2, pp. 59-84

Persistent link: https://www.econbiz.de/10003814245

An exploration of online shopping convenience dimensions and their associations with customer satisfaction

Palacios, Sergio; Jun, Minjoon - In: International journal of electronic marketing and … 11 (2020) 1, pp. 24-49

Persistent link: https://www.econbiz.de/10012199568

M-shopping service quality dimensions and their effects on customer trust and loyalty : an empirical study

Zhang, Ruoqing; Jun, Minjoon; Palacios, Sergio - In: International journal of quality & reliability management 40 (2023) 1, pp. 169-191

Persistent link: https://www.econbiz.de/10013535631

The influence of community engagement on seller opportunistic behaviors in e-commerce platform

Wang, Jiaxin; Cai, Shaohan; Xie, Qinghong; Chen, Lili - In: Electronic commerce research 22 (2022) 4, pp. 1377-1405

Persistent link: https://www.econbiz.de/10013447618

Measuring consumer perceptions of online shopping convenience

Jiang, Ling (Alice); Yang, Zhilin; Jun, Minjoon - In: Journal of Service Management 24 (2013) 2, pp. 191-214

Purpose – The purpose of this paper is to identify the key convenience dimensions of online shopping, as convenience has been one of the principal motivations underlying customer inclinations to adopt online shopping. Design/methodology/approach – The authors first employ in‐depth focus...

Persistent link: https://www.econbiz.de/10014894454