An exploration of online shopping convenience dimensions and their associations with customer satisfaction
Year of publication: |
2020
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Authors: | Palacios, Sergio ; Jun, Minjoon |
Published in: |
International journal of electronic marketing and retailing : IJEMR. - Olney, Bucks. : Inderscience Enterprises Ltd., ISSN 1741-1033, ZDB-ID 2251608-6. - Vol. 11.2020, 1, p. 24-49
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Subject: | online shopping convenience | customer satisfaction | qualitative research | content analysis | customer reviews | online retailers | Kundenzufriedenheit | Customer satisfaction | Online-Handel | Online retailing | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Einzelhandel | Retail trade |
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