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Service quality programme developments and lean management aspects : a multi-case study
Smith, Alan D. - In: International journal of services and operations management 7 (2010) 1, pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
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On integrating multiple type of preferences into competitive analyses of customer requirements in product planning
Li, Yan-lai; Tang, Jia-fu; Chin, Kwai Sang; Luo, Xing-gang - In: International journal of production economics 139 (2012) 1, pp. 168-179
Persistent link: https://www.econbiz.de/10009572688
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Product quality and customer benefit
Blecharz, Pavel; Stverkova, Hana - 2011
Persistent link: https://www.econbiz.de/10009266783
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Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin; Wu, Pei-Ching - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
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Customer defection in retail banking : attitudinal and behavioural consequences of failed service quality
Piha, Lamprini P.; Aulōnitēs, Geōrgios I. - In: Journal of service theory and practice : JSTP 25 (2015) 3, pp. 304-326
Persistent link: https://www.econbiz.de/10011305997
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The role of e-service quality and information quality in creating perceived value : antecedents to web site loyalty
Pearson, Ann; Tadisina, Suresh; Griffin, Chris - In: Information systems management 29 (2012) 3, pp. 201-215
Persistent link: https://www.econbiz.de/10009687978
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Assesing the relative importance weights of customer requirements using multiple preference formats and nonlinear programming
Wang, Ying-ming - In: International journal of production research 50 (2012) 16, pp. 4414-4425
Persistent link: https://www.econbiz.de/10009621217
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Why do customers switch? : more satiated or less satisfied
Park, Jeong-yeol; Jang, Soocheong - In: International journal of hospitality management 37 (2014), pp. 159-170
Persistent link: https://www.econbiz.de/10010354187
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Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities
Bruhn, Manfred; Schnebelen, Stefanie; Schäfer, Daniela B. - In: Industrial marketing management : the international … 43 (2014) 1, pp. 164-176
Persistent link: https://www.econbiz.de/10010359357
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Assessing the quality of a decision support E-service
Springer, Mark; Tyran, Craig; Ross, Steve - In: International journal of e-business research : an … 9 (2013) 2, pp. 61-80
Persistent link: https://www.econbiz.de/10009793129