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Implementing market segmentation using full-refund and no-refund customer returns policies in a dual-channel supply chain structure
Chen, Jing; Bell, Peter C. - In: International journal of production economics 136 (2012) 1, pp. 56-66
Persistent link: https://www.econbiz.de/10009503680
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Competing with customer returns policies
Chen, Jing; Chen, Bintong - In: International journal of production research 54 (2016) 7/8, pp. 2093-2107
Persistent link: https://www.econbiz.de/10011495809
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Competing in a supply chain via full-refund and no-refund customer returns policies
Chen, Jing; Grewal, Ravneet - In: International journal of production economics 146 (2013) 1, pp. 246-258
Persistent link: https://www.econbiz.de/10010221631
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The impact of online reviews in the presence of customer returns
Sun, Miao; Chen, Jing; Tian, Ye; Yan, Yufei - In: International journal of production economics 232 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012495550
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Market targeting and information sharing with social influences in a luxury supply chain
Zhang, Qiao; Chen, Jing; Zaccour, Georges - In: Transportation research / E : an international journal 133 (2020), pp. 1-21
Persistent link: https://www.econbiz.de/10012164771
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Credit card fraud detection strategies with consumer incentives
Wang, Deshen; Chen, Bintong; Chen, Jing - In: Omega : the international journal of management science 88 (2019), pp. 179-195
Persistent link: https://www.econbiz.de/10012118665
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When to introduce an online channel, and offer money back guarantees and personalized pricing?
Chen, Bintong; Chen, Jing - In: European journal of operational research : EJOR 257 (2017) 2, pp. 614-624
Persistent link: https://www.econbiz.de/10011639759
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Supply chain coordination with customer returns and retailer's store brand product
Li, Wei; Chen, Jing; Chen, Bintong - In: International journal of production economics 203 (2018), pp. 69-82
Persistent link: https://www.econbiz.de/10011900244
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Superstar effects in a platform-based local market : the role of customer usage of online-to-offline platforms and spatial agglomeration
Chen, Jing; Xing, Wan; Yang, Jing - In: Electronic markets : EM ; the international journal of … 33 (2023) 1, pp. 1-16
Persistent link: https://www.econbiz.de/10014334213
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Lenient vs. stringent returns policies in the presence of fraudulent returns : the role of customers' fairness perceptions
Chen, Jing; Yu, Bo; Chen, Bintong; Liu, Zhuojun - In: Omega : the international journal of management science 117 (2023), pp. 1-16
Persistent link: https://www.econbiz.de/10014281849