Chattaraman, Veena; Kwon, Wi‐Suk; Gilbert, Juan E.; … - In: Journal of Research in Interactive Marketing 5 (2011) 4, pp. 276-297
Purpose – The purpose of this paper is two‐fold: to investigate virtual agent representational characteristics (modality, interaction style, animation, realism, embodiment, and gender) employed by agent software providers in developing commercial and non‐commercial web sites; and to...