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Dimensions of luxury hospitality service personal values in confucian culture : scale development and validation
Nguyen Thi Cam Le; Vo Thi Quy - In: Journal of international consumer marketing 33 (2021) 3, pp. 303-318
Persistent link: https://www.econbiz.de/10012515191
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Do markets respond to quality information? : the case of fertility clinics
Bundorf, M. Kate; Chun, Natalie; Goda, Gopi Shah; … - In: Journal of health economics 28 (2009) 3, pp. 718-727
Persistent link: https://www.econbiz.de/10003872324
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Do markets respond to quality information? : the case of fertility clinics
Bundorf, M. Kate; Chun, Natalie; Goda, Gopi Shah; … - 2008
Persistent link: https://www.econbiz.de/10003689812
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Consumer decision-making strategies and use of hospital quality measures
Marquard, Jenna L.; Duffey, Noah; Lin, Qi Ming - In: Quality management journal : QMJ 18 (2011) 4, pp. 25-35
Persistent link: https://www.econbiz.de/10009381987
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Service responses to emotional states of business customers
Wang, Yi-chieh; Beise-Zee, Rian - In: Managing service quality : MSQ ; an international journal 23 (2013) 1, pp. 43-61
Persistent link: https://www.econbiz.de/10009770752
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Employee performance and customer loyalty : mediation effect of customer satisfaction
Budur, Taylan; Poturak, Mersid - In: Middle East journal of management : MEJM 8 (2021) 5, pp. 453-474
Persistent link: https://www.econbiz.de/10012693947
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Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash; Balaji, M. S.; Yavas, Ugur; Babakus, Emin - In: European journal of marketing : EJM 51 (2017) 2, pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
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Customer satisfaction in Indian hospitals : moderators and mediators
Panchapakesan, Padma; Sai, L. Prakash; Rajendran, … - In: Quality management journal : QMJ 22 (2015) 1, pp. 10-29
Persistent link: https://www.econbiz.de/10010483430
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Need of measuring service quality in hospitality education : a conceptual framework
Ghosh, Pratik; Jhamb, Deepika - In: International journal of business and globalisation : IJBG 32 (2022) 2/3, pp. 206-222
Persistent link: https://www.econbiz.de/10014232552
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The moderating effect of positive word-of-mouth between service quality and customer loyalty in the hospitality sector : a PLS-SEM approach
Gontur, Silas; Gadi, Paul Dung; Bagobiri, Esther - In: Journal of economics & management 44 (2022) 1, pp. 266-285
Aim/purpose - The main objective of this research is to investigate the relationship between service quality and customer loyalty and the moderating effect of positive word-of-mouth on this relationship in the hospitality sector, in North Central Nigeria. Design/methodology/approach - The...
Persistent link: https://www.econbiz.de/10014324956