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Modelling the relationship among retail atmospherics, service quality, satisfaction and customer behavioural intentions in an emerging economy context
Rajic, Tamara; Dado, Jaroslav - In: Total quality management & business excellence : an … 24 (2013) 9, pp. 1096-1110
Persistent link: https://www.econbiz.de/10009793748
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The influence of brand experiences onbrand loyalty : a studyon Air Serbia
Mandarića, Marija; Sekulića, Dejan; Lazović, Suzana - In: Bizinfo (Blace) : časopis iz oblasti ekonomije … 14 (2023) 1, pp. 9-16
Persistent link: https://www.econbiz.de/10014634573
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Managing the shopping center ambience attributes by using importance-performance analysis : the case from Serbia
Marković, Jelica J.; Djeri, Lukrecija; Blešić, Ivana; … - In: Central European business review : CEBR 3 (2014) 2, pp. 18-27
Persistent link: https://www.econbiz.de/10010408368
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Perception of fairness of interaction in handling complaints of users of travel agency services : evidence from Serbia and Croatia
Jevtić, Jelena; Tomić, Slavica; Leković, Ksenija - In: Proceedings of the ENTRENOVA - ENTerprise REsearch … 7 (2021) 1, pp. 190-200
-demographic characteristics. The survey was conducted on a sample that included 297 respondents from the territory of Serbia and Croatia. The …
Persistent link: https://www.econbiz.de/10013170353
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Relationship characteristics and cash flow variability : implications for satisfaction, loyalty, and customer portfolio management
Tarasi, Crina O.; Bolton, Ruth N.; Gustafsson, Anders; … - In: Journal of service research : JSR 16 (2013) 2, pp. 121-137
Persistent link: https://www.econbiz.de/10009774895
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Acta non verba? : the role of customer participation and word of mouth in the relationship between service firms' customer satisfaction and sales performance
Eisingerich, Andreas B; Auh, Seigyoung; Merlo, Omar - In: Journal of service research : JSR 17 (2014) 1, pp. 40-53
Persistent link: https://www.econbiz.de/10010356889
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The impact of corporate social responsibility on customer satisfaction, relationship maintenance and loyalty in the shipping industry
Shin, Youngran; Vinh Van Thai - In: Corporate social responsibility and environmental management 22 (2015) 6, pp. 381-392
Persistent link: https://www.econbiz.de/10011449703
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Relationship marketing in customer loyalty of commercial galleries in times of COVID-19
Cano, Luz; Castro, Djanira; Vicente-Ramos, Wagner - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 22 (2021) 2, pp. 426-435
The main objective of the study is to determine the level of dependence between relationship marketing and the level of customer loyalty to the brand. The study was conducted through a quantitative approach using the CAWI method. Relationships were determined by several factors. The loyalty...
Persistent link: https://www.econbiz.de/10012888387
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Antecedents of store loyalty among Chinese customers
Chu, Yun; Vásquez Párraga, Arturo; Ma, Jianyu - In: International journal of business 23 (2018) 2, pp. 151-165
Persistent link: https://www.econbiz.de/10011863694
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Do customer loyalty programs really work in airlines business? : a study on Air Berlin
Hossain, Muhammed Zakir; Kibria, Habiba; Farhana, Saraj - In: Inventi impact: service sector (2018) 1, pp. 9-24
Persistent link: https://www.econbiz.de/10012145709