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Fostering customer loyalty across countries in hospitality and tourism : a meta-analysis of cultural values as moderators
Qi, Xiaoxiao; Shi, Da; Huang, Zixuan; Chang, Wen - In: International journal of contemporary hospitality management 35 (2023) 5, pp. 1602-1619
Persistent link: https://www.econbiz.de/10014280870
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Beyond self-interest : how altruistic values and human emotions drive brand advocacy in hospitality consumers through corporate social responsibility
Ahmad, Naveed; Ahmad, Aqeel; Siddique, Irfan - In: Corporate social responsibility and environmental management 31 (2024) 3, pp. 2439-2453
Persistent link: https://www.econbiz.de/10014531403
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Do cultural and individual values influence sustainable tourism and pro-environmental behavior? : focusing on Chinese millennials
Davari, Dori; Nosrati, Saeid; Kim, Seongseop - In: Journal of travel and tourism marketing 41 (2024) 4, pp. 559-577
Persistent link: https://www.econbiz.de/10014513668
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Marketing and consumer behavior in hospitality
Bowen, John T. - In: The Sage handbook of hospitality management, (pp. 302-315). 2008
Persistent link: https://www.econbiz.de/10003756724
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Other consumers in service encounters : a script theoretical perspective
Miao, Li; Mattila, Anna S.; Mount, Dan - In: International journal of hospitality management 30 (2011) 4, pp. 933-941
Persistent link: https://www.econbiz.de/10009242085
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Pushing the frontier of sustainable service operations management : evidence from US hospitality industry
Zhang, Jie J.; Joglekar, Nitin; Verna, Rohit - In: Journal of service management 23 (2012) 3, pp. 377-399
Persistent link: https://www.econbiz.de/10009619151
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The relationship between consumer complaining behavior and service recovery : an integrative review
Kim, Kyungmin; Wang, Chenya; Mattila, Anna S. - In: International journal of contemporary hospitality management 22 (2010) 7, pp. 975-991
Persistent link: https://www.econbiz.de/10008749350
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Culture and its impact on international service management : exploring global consumers' different service perceptions and preferences in the international hospitality industry
Lee, Kyuho; Khan, Maryam - In: Global cases on hospitality industry, (pp. 1-15). 2008
Persistent link: https://www.econbiz.de/10003761880
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Consumers' perceptions of circular economy in the hotel industry : evidence from Portugal
Julião, Jorge; Gaspar, Marcelo Calvete; Alemão, Clarisse - In: International journal of integrated supply management : … 13 (2020) 2/3, pp. 192-209
Persistent link: https://www.econbiz.de/10012252687
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A SOS construct of negative emotions in customers' service experience (CSE) and service recovery by firms (SRF)
Svari, Sander; Slåtten, Terje; Svensson, Göran; … - In: The journal of services marketing 25 (2011) 5, pp. 323-335
Persistent link: https://www.econbiz.de/10009272255