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Huang, Tingliang; Allon, Gad; Bassamboo, Achal - In: Manufacturing & service operations management : M & SOM 15 (2013) 2, pp. 263-279

Persistent link: https://www.econbiz.de/10009751784

Bundling and scheduling service packages with customer behavior : model and heuristic

Dixon, Michael J.; Thompson, Gary M. - In: Production and operations management : an international … 25 (2016) 1, pp. 36-55

Persistent link: https://www.econbiz.de/10011437166

Newsvendor selling to loss-averse consumers with stochastic reference points

Baron, Opher; Hu, Ming; Najafi-Asadolahi, Sami; Qian, Qu - In: Manufacturing & service operations management : M & SOM 17 (2015) 4, pp. 456-469

Persistent link: https://www.econbiz.de/10011387682

Remanufacturing, third-party competition, and consumers' perceived value of new products

Agrawal, Vishal V.; Atasu, Atalay; Ittersum, Koert van - In: Management science : journal of the Institute for … 61 (2015) 1, pp. 60-72

Persistent link: https://www.econbiz.de/10010496081

How service quality variability hurts revenue when customers learn : implications for dynamic personalized pricing

DeCroix, Gregory A.; Long, Xiaoyang; Tong, Jordan - In: Operations research 69 (2021) 3, pp. 683-708

Persistent link: https://www.econbiz.de/10012546844

Consumer learning from own experience and social information : an experimental study

Davis, Andrew M.; Gaur, Vishal; Kim, Dayoung - In: Management science : journal of the Institute for … 67 (2021) 5, pp. 2924-2943

Persistent link: https://www.econbiz.de/10012550056

Do customer emotions affect agent speed? : an empirical study of emotional load in online customer contact centers

Altman, Daniel; Yom-Tov, Galit B.; Olivares, Marcelo; … - In: Manufacturing & service operations management : M & SOM 23 (2021) 4, pp. 854-875

Persistent link: https://www.econbiz.de/10012627394

The role of perceived quality risk in pricing remanufactured products

Abbey, James D.; Kleber, Rainer; Souza, Gilvan C.; … - In: Production and operations management : an international … 26 (2017) 1, pp. 100-115

Persistent link: https://www.econbiz.de/10011649145

Behavioral anomalies in consumer wait-or-buy decisions and their implications for markdown management

Baucells, Manel; Osadchiy, Nikolay; Ovchinnikov, Anton - In: Operations research 65 (2017) 2, pp. 357-378

Persistent link: https://www.econbiz.de/10011673138

Remanufacturing and consumers' risky choices : behavioral modeling and the role of ambiguity aversion

Abbey, James D.; Kleber, Rainer; Souza, Gilvan C.; … - 2018

Willingness to pay (WTP) is known to be lower for remanufactured products than for comparable new products. Normative work to date has assumed that a consumer's WTP for a remanufactured product is a fraction, called discount factor, of the consumer's WTP for a corresponding new product, and that...

Persistent link: https://www.econbiz.de/10011952648