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Customer efficiency, channel usage, and firm performance in retail banking

Xue, Mei; Hitt, Lorin M.; Harker, Patrick T. - In: Manufacturing & service operations management : M & SOM 9 (2007) 4, pp. 535-558

Persistent link: https://www.econbiz.de/10003578707

Learning by customers as co-producers in financial services : an empirical study of the effects of learning channels and customer characteristics

Field, Joy M.; Xue, Mei; Hitt, Lorin M. - In: Operations management research : OMR ; advancing … 5 (2012) 1/2, pp. 43-56

Persistent link: https://www.econbiz.de/10009571276

Determinants and outcomes of Internet banking adoption

Xue, Mei; Hitt, Lorin M.; Chen, Pei-yu - In: Management science : journal of the Institute for … 57 (2011) 2, pp. 291-307

Persistent link: https://www.econbiz.de/10008901442

The determinants and outcomes of internet banking adoption

Hitt, Lorin M.; Xue, Mei; Chen, Pei-yu - In: MSI reports : working paper series (2007) 4, pp. 99-122

Persistent link: https://www.econbiz.de/10003641130

When moral tension begets cognitive dissonance : an investigation of responses to unethical pro-organizational behavior and the contingent effect of construal level

Yang, Na; Lin, Congcong; Liao, Zhenyu; Xue, Mei - In: Journal of business ethics : JBE 180 (2022) 1, pp. 339-353

Research on unethical pro-organizational behavior (UPB) has predominantly focused on its antecedents, while overlooking how engaging in such behavior might affect employees’ psychological experience and their downstream work behaviors. Integrating cognitive dissonance theory with the moral...

Persistent link: https://www.econbiz.de/10013440681