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Consumer behaviour
Business network
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Supplier relationship management
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Unternehmensnetzwerk
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Lieferantenmanagement
40
Relationship marketing
34
Beziehungsmarketing
32
B-to-B-Marketing
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Gruber, Thorsten
11
Burton, Jamie
3
Szmigin, Isabelle
3
Voss, Roediger
3
Alkire, Linda
2
Reppel, Alexander
2
Frugone, Fabricio
1
Fuller, Rachel
1
Heitmann, Mark
1
Henneberg, Stephan
1
Herrmann, Andreas
1
Jägel, Thomas
1
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1
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1
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1
Landwehr, Jan Rüdiger
1
Morgan, Robert
1
Mousavi, Sahar
1
Najafi-Tavani, Zhaleh
1
Naudé, Peter
1
Ordenes, Francisco Villarroel
1
Reppel, Alexander E.
1
Romaniuk, Jenni
1
Stocchi, Lara
1
Theodoulidis, Babis
1
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Journal of service management
2
Qualitative market research : an international journal
2
European journal of marketing
1
International journal of services, economics and management
1
Journal of Service Management
1
Journal of business research : JBR
1
Journal of marketing management : MM
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Managing service quality : MSQ ; an international journal
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ECONIS (ZBW)
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Consumer decision making and variety of offerings : the effect of attribute alignability
Herrmann, Andreas
;
Heitmann, Mark
;
Morgan, Robert
; …
- In:
Psychology & marketing
26
(
2009
)
4
,
pp. 333-358
Persistent link: https://www.econbiz.de/10003835533
Saved in:
2
Relationship learning and international customer involvement in new product design : the moderating roles of customer dependence and cultural distance
Najafi-Tavani, Zhaleh
;
Mousavi, Sahar
;
Zaefarian, Ghasem
; …
- In:
Journal of business research : JBR
120
(
2020
),
pp. 42-58
Persistent link: https://www.econbiz.de/10012417088
Saved in:
3
Revealing the expectations and preferences of complaining customers by combining the laddering interviewing technique with the Kano model of customer satisfaction
Gruber, Thorsten
;
Reppel, Alexander
;
Szmigin, Isabelle
; …
- In:
Qualitative market research : an international journal
11
(
2008
)
4
,
pp. 400-413
Persistent link: https://www.econbiz.de/10003775212
Saved in:
4
Individual values and motivational complexities in ethical clothing consumption : a means-end approach
Jägel, Thomas
;
Keeling, Kathy
;
Reppel, Alexander
; …
- In:
Journal of marketing management : MM
28
(
2012
)
3/4
,
pp. 373-396
Persistent link: https://www.econbiz.de/10009545956
Saved in:
5
Handling customer complaints effectively : a comparison of the value maps of female and male complainants
Gruber, Thorsten
;
Szmigin, Isabelle
;
Voss, Roediger
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
6
,
pp. 636-656
Persistent link: https://www.econbiz.de/10009525054
Saved in:
6
Uncovering the desired qualities and behaviours of general practitioners (GPs) during medical (service recovery) encounters
Gruber, Thorsten
;
Frugone, Fabricio
- In:
Journal of service management
22
(
2011
)
4
,
pp. 491-521
Persistent link: https://www.econbiz.de/10009304735
Saved in:
7
When good news is bad news : the negative impact of positive customer feedback on front-line employee well-being
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 599-612
Persistent link: https://www.econbiz.de/10011418374
Saved in:
8
Understanding satisfying service encounters in retail banking : a dyadic perspective
Kania, Nathalie
;
Gruber, Thorsten
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 222-255
Persistent link: https://www.econbiz.de/10010255101
Saved in:
9
Exploring the impact of customer feedback on the well-being of service entities : a TSR perspective
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
; …
- In:
Journal of service management
25
(
2014
)
4
,
pp. 531-555
Persistent link: https://www.econbiz.de/10010405201
Saved in:
10
Designing and conducting online interviews to investigate interesting consumer phenomena
Gruber, Thorsten
;
Szmigin, Isabelle
;
Reppel, Alexander E.
; …
- In:
Qualitative market research : an international journal
11
(
2008
)
3
,
pp. 256-274
Persistent link: https://www.econbiz.de/10003746538
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