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Anlysis of service quality gap...
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Consumer behaviour
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Khare, Arpita
64
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30
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Journal of retailing and consumer services
256
International journal of hospitality management
205
Journal of business research : JBR
132
The journal of services marketing
109
Journal of hospitality marketing & management
79
International journal of contemporary hospitality management
77
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67
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Journal of travel and tourism marketing
64
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International journal of electronic marketing and retailing : IJEMR
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Journal of internet commerce
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Service business
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International journal of business excellence : IJBEX
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Journal of international consumer marketing
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Tourism management : research, policies, practice
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Marketing intelligence & planning
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Vision : the journal of business perspective
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International journal of business information systems : IJBIS
31
International journal of services, economics and management
31
Journal of strategic marketing
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International journal of quality and service sciences
30
International journal of retail & distribution management
30
International journal of services and operations management
30
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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International journal of consumer studies
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Journal of air transport management
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Journal of global marketing
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1
Service quality dimensions : an empirical investigation of commercial banks in
India
using SERVQUAL
Arora, Hitesh
;
Arora, Padmasai
- In:
International journal of services and operations management
21
(
2015
)
1
,
pp. 50-72
Persistent link: https://www.econbiz.de/10011403656
Saved in:
2
From traditional banking to technology-enabled banking services in
India
: a study of
bank
customers' perceptive
Ali, Liaqat
;
Kaur, Simran Jit
- In:
Journal for global business advancement : JGBA
15
(
2022
)
4
,
pp. 447-468
Persistent link: https://www.econbiz.de/10014309015
Saved in:
3
Exploring the moderating effects of relationship inertia and switching cost on automated service quality-customer statisfaction-retention link in a CRM ecosystem : empirical eviden...
Baksi, Arup Kumar
;
Parida, Bivraj Bhusan
- In:
Paradigm : the journal of Institute of Management Technology
16
(
2012
)
1
,
pp. 51-69
Persistent link: https://www.econbiz.de/10011758502
Saved in:
4
An analysis of the gap between customers' expectation and perception regarding selected CRM practices in public and private sector banks
Chopra, Anamica
;
Arora, Usha
- In:
The IUP journal of bank management : IJBM
12
(
2013
)
4
,
pp. 70-86
Persistent link: https://www.econbiz.de/10010228346
Saved in:
5
Service quality and customers' purchase intentions : an empirical study of the Indian banking sector
Choudhury, Koushiki
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
7
,
pp. 529-543
Persistent link: https://www.econbiz.de/10010200804
Saved in:
6
The influence of customer-perceived service quality on customers’ behavioural intentions : a study of public and private sector banks, class and mass banking and consumer policy im...
Choudhury, Koushiki
- In:
International review on public and non-profit marketing
11
(
2014
)
1
,
pp. 47-73
Persistent link: https://www.econbiz.de/10010338719
Saved in:
7
Study the customers' perception towards banking services : a research report on Indian public sector banks
Limbad, Shailesh
- In:
Acta Universitatis Danubius / Oeconomica
9
(
2013
)
5
,
pp. 16-27
Persistent link: https://www.econbiz.de/10010341516
Saved in:
8
Online banking adoption : a factor validation and satisfaction causation study in the context of Indian banking customers
Sikdar, Pallab
;
Kumar, Amresh
;
Makkad, Munish
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
6
,
pp. 760-785
Persistent link: https://www.econbiz.de/10011456305
Saved in:
9
Service quality and customers' behavioural intentions : class and mass banking and implications for the consumer and society
Choudhry, Koushiki
- In:
Asia Pacific journal of marketing and logistics
27
(
2015
)
5
,
pp. 735-757
Persistent link: https://www.econbiz.de/10011478834
Saved in:
10
Service quality gap approach : a case of Indian customer's satisfaction of private banks
Ali, Sadia Samar
;
Kaur, R.
;
Pande, Maj J. C.
;
Ahmad, F.
- In:
International journal of business excellence
7
(
2014
)
4
,
pp. 429-453
Persistent link: https://www.econbiz.de/10011296478
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