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How are career adaptable and customer oriented employees treated? : examining career-situated factors that reduce customer mistreatment
Amarnani, Rajiv K.; Howard, Emika C.; Restubog, Simon … - In: Journal of vocational behavior 136 (2022), pp. 1-15
Persistent link: https://www.econbiz.de/10013365434
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Your cheatin' heart : how emotional intelligence and selfishness impact the incidence of consumer fraud
Hasford, Jonathan; Kidwell, Blair; Hardesty, David M; … - In: Journal of consumer research : JCR ; an … 49 (2022) 1, pp. 112-131
Persistent link: https://www.econbiz.de/10013253558
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The impact of emotional intelligence on customer satisfaction and repeat buying behavior among young consumers : an assessment of the moderating role of dental health consciousness
Bhalerao, Hemangi; Sharma, Kiran - In: South Asian journal of management : SAJM 24 (2017) 4, pp. 88-108
Persistent link: https://www.econbiz.de/10011888104
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Birds of a feather feel together : emotional ability similarity in consumer interactions
Kidwell, Blair; Lopez-Kidwell, Virginie; Blocker, … - In: Journal of consumer research : JCR ; an … 47 (2020) 2, pp. 215-236
Persistent link: https://www.econbiz.de/10012315478
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A mediation-based analysis of emotional intelligence effect on cognition and consumer decision-making
Joshi, Mihir; Brahmi, Mohsen Salem - In: International journal of public sector performance … 12 (2023) 1/2, pp. 223-251
Persistent link: https://www.econbiz.de/10014313463
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Empirical assessment of how the impact of emotional intelligence and behavioural biases determine the investment decisions of information technology professionals
Sanjeet Singh; Madaan, Geetika; Amrinder Singh; Swapna, … - In: Folia oeconomica Stetinensia : FOS 23 (2023) 2, pp. 352-369
Persistent link: https://www.econbiz.de/10014490886
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Sweat it for sustainability : Impact of physical activity/exercise on sustainable consumption
Sarkar, Juhi Gahlot; Sarkar, Abhigyan; Dwivedi, Yogesh Kumar - In: Psychology & marketing 39 (2022) 11, pp. 2184-2199
Persistent link: https://www.econbiz.de/10013465160
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Customer emotions in service robot encounters : a hybrid machine-human intelligence approach
Filieri, Raffaele; Lin, Zhibin; Li, Yulei; Lu, Xiaoqian; … - In: Journal of service research 25 (2022) 4, pp. 614-629
Persistent link: https://www.econbiz.de/10013396024
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Negative Emotionen älterer Konsumenten in der Kaufsituation
Schliewe, Jana - 2009
Emotionen sind ein wichtiges Gebiet in der Marketingforschung, da sie in der Kaufsituation das Kundenverhalten bestimmen können. Emotionale Veränderungen aufgrund des Alterungsprozesses sind ein weiteres wichtiges Forschungsgebiet. Bis heute besteht bezüglich der Kombination dieser...
Persistent link: https://www.econbiz.de/10003869538
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What makes service employees and customers smile : antecedents and consequences of the employees' affective delivery in the service encounter
Lin, Jiun-sheng Chris; Lin, Cheng-yu - In: Journal of service management 22 (2011) 2, pp. 183-201
Persistent link: https://www.econbiz.de/10009155029