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The "dark side" of psychological ownership during times of change
Cocieru, Ovidiu C.; Lyle, Matthew C. B.; Hindman, Lauren C. - In: Journal of change management : a major new, … 19 (2019) 4, pp. 266-282
Persistent link: https://www.econbiz.de/10012198466
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Customer emotions in service robot encounters : a hybrid machine-human intelligence approach
Filieri, Raffaele; Lin, Zhibin; Li, Yulei; Lu, Xiaoqian; … - In: Journal of service research 25 (2022) 4, pp. 614-629
Persistent link: https://www.econbiz.de/10013396024
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Negative Emotionen älterer Konsumenten in der Kaufsituation
Schliewe, Jana - 2009
Emotionen sind ein wichtiges Gebiet in der Marketingforschung, da sie in der Kaufsituation das Kundenverhalten bestimmen können. Emotionale Veränderungen aufgrund des Alterungsprozesses sind ein weiteres wichtiges Forschungsgebiet. Bis heute besteht bezüglich der Kombination dieser...
Persistent link: https://www.econbiz.de/10003869538
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What makes service employees and customers smile : antecedents and consequences of the employees' affective delivery in the service encounter
Lin, Jiun-sheng Chris; Lin, Cheng-yu - In: Journal of service management 22 (2011) 2, pp. 183-201
Persistent link: https://www.econbiz.de/10009155029
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Indulgence or self-control : a dual process model of the effect of incidental pride on indulgent choice
Wilcox, Keith; Kramer, Thomas; Sen, Sankar - In: Journal of consumer research : JCR ; an … 38 (2011/12) 1, pp. 151-163
Persistent link: https://www.econbiz.de/10009160925
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The role of emotional intelligence in knowledge-enabled customer delight : a case on Bahrain
Al Hashemi, Suhaila; Haji, Zahra - In: Customer-centric knowledge management : concepts and …, (pp. 146-164). 2012
Persistent link: https://www.econbiz.de/10009312464
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Thinking, feeling, and giving : the effects of scope and valuation on consumer donations
Hasford, Jonathan; Farmer, Adam; Waites, Stacie F. - In: International journal of research in marketing : IJRM ; … 32 (2015) 4, pp. 435-438
Persistent link: https://www.econbiz.de/10011428931
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The role of emotion perception ability in motivation to lead
Krishnakumar, Sukumarakurup; Hopkins, Kay - In: Management research review 37 (2014) 4, pp. 334-347
Persistent link: https://www.econbiz.de/10010259185
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A socio-cognitive approach to customer adherence in health care
Snell, Lan; White, Lesley; Dagger, Tracey - In: European journal of marketing : EJM 48 (2014) 3/4, pp. 496-521
Persistent link: https://www.econbiz.de/10010371637
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Consumer emotional intelligence and its effects on responses to transgressions
Ahn, Hongmin; Sung, Yongjun; Drumwright, Minette E. - In: Marketing letters : a journal of research in marketing 27 (2016) 2, pp. 223-233
Persistent link: https://www.econbiz.de/10011486471