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~subject:"Consumer behaviour"
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EVALUATING THE IMPACT OF BANKI...
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Consumer behaviour
Service quality
21,465
Dienstleistungsqualität
20,548
Customer satisfaction
15,278
Kundenzufriedenheit
13,622
Konsumentenverhalten
8,838
Relationship marketing
7,128
Beziehungsmarketing
7,047
Perception
5,845
Wahrnehmung
5,162
Qualitätsmanagement
2,774
Quality management
2,727
Wirtschaftsprüfung
2,477
Financial audit
2,475
USA
2,008
United States
1,977
Krankenhaus
1,887
Hospital
1,882
Deutschland
1,871
Germany
1,835
Theorie
1,754
Theory
1,754
Health care
1,614
Gesundheitsversorgung
1,573
Customer service
1,478
Online retailing
1,375
Online-Handel
1,375
Kundenservice
1,373
Product quality
1,353
Produktqualität
1,333
Satisfaction
1,319
Job satisfaction
1,276
Gesundheitswesen
1,273
Arbeitszufriedenheit
1,270
customer satisfaction
1,267
Health care system
1,257
Emotion
1,176
service quality
1,170
Brand image
1,162
Dienstleistungssektor
1,153
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4,661
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1,581
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Article
7,721
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1,390
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4
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251
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231
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211
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191
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191
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161
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67
Collection of articles of several authors
35
Sammelwerk
35
Aufsatzsammlung
21
Bibliografie enthalten
19
Bibliography included
19
conceptual-paper
17
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15
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15
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13
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6
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5
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5
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4
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2
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309
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Han, Heesup
66
Mattila, Anna S.
39
Usman, Osly
36
Wong, IpKin Anthony
22
Jang, Soocheong
21
Gustafsson, Anders
20
Prentice, Catherine
20
Hyun, Sunghyup Sean
18
Klaus, Philipp
18
Prayag, Girish
18
Balaji, M. S.
17
Bilgihan, Anil
17
Line, Nathaniel D.
17
Aksoy, Lerzan
16
McColl-Kennedy, Janet R.
16
Prybutok, Victor R.
16
Ahn, Jiseon
14
Hanks, Lydia
14
Huber, Frank
14
Krishna, Aradhna
14
Loureiro, Sandra Maria Correia
14
Rather, Raouf Ahmad
14
Söderlund, Magnus
14
Wu, Luorong
14
Chua, Bee-Lia
13
Hwang, Jinsoo
13
Park, Jungkun
13
Qu, Hailin
13
Sparks, Beverley
13
Gong, Taeshik
12
Johnson, Lester W.
12
Keiningham, Timothy
12
Ladeira, Wagner Junior
12
Mittal, Vikas
12
Quach, Sara
12
Ryu, Kisang
12
Tanford, Sarah
12
Verhoef, Peter C.
12
Wei, Wei
12
Carlson, Jamie
11
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National Bureau of Economic Research
13
Springer Fachmedien Wiesbaden
5
IGI Global
4
Verlag Dr. Kovač
3
Erasmus Research Institute of Management
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Books on Demand GmbH <Norderstedt>
1
Centro de Estudos e Formação Avançada em Gestão e Economia (CEFAGE-UE), Universidade de Évora
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutsche Bundespost / Postdienst
1
Deutsche Marketing-Vereinigung
1
Deutschland / Bundeswehr / Universität Hamburg
1
Fraunhofer-Institut für System- und Innovationsforschung
1
Friedrich-Schiller-Universität Jena
1
Fördergesellschaft Marketing an der Universität Augsburg
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
Goethe-Universität Frankfurt am Main
1
Institute of Leadership and Management <London>
1
Institutet för Ekonomisk Forskning <Lund>
1
Josef Eul Verlag GmbH
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
One World Marketing
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer-Verlag GmbH
1
Technische Universität Dresden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
United States / Dept. of Agriculture / Economic Research Service
1
University of Edinburgh / Centre for Tropical Veterinary Medicine
1
Universität Mannheim
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
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Journal of retailing and consumer services
444
International journal of hospitality management
288
Journal of business research : JBR
269
The journal of services marketing
141
Journal of travel and tourism marketing
120
Journal of hospitality marketing & management
111
International journal of contemporary hospitality management
105
Cogent business & management
88
Services marketing quarterly
81
The service industries journal
81
Psychology & marketing
78
Tourism management : research, policies, practice
75
Asia Pacific journal of marketing and logistics
69
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
64
Journal of service research : JSR
56
Journal of Services Marketing
55
International journal of consumer studies
53
Service business
50
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
50
Journal of retailing
49
Journal of service management
48
European journal of marketing : EJM
47
Tourism management perspectives : TMP
47
Journal of strategic marketing
46
The international journal of bank marketing : IJBM
44
The international review of retail, distribution and consumer research
44
International journal of retail & distribution management
42
Journal of the Academy of Marketing Science
42
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
41
International journal of electronic marketing and retailing : IJEMR
40
International journal of retail and distribution management
38
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
36
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
35
Journal of air transport management
34
International journal of quality and service sciences
33
Journal of Islamic marketing
33
European Journal of Marketing
32
International journal of business information systems : IJBIS
32
Journal of Asian finance, economics and business : JAFEB
32
Journal of internet commerce
32
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Source
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ECONIS (ZBW)
8,836
Other ZBW resources
273
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3
RePEc
3
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1
Understanding antecedents of consumer
loyalty
toward an emerging country's telecommunications companies
Henao Colorado, Laura Cristina
;
Tavera Mesías, Juan …
- In:
Journal of international consumer marketing
34
(
2022
)
3
,
pp. 270-297
Persistent link: https://www.econbiz.de/10013361416
Saved in:
2
Measuring service quality : the student as primary consumer
Hefer, Y.
;
Cant, Michael C.
- In:
International business and economics research journal
13
(
2014
)
6
,
pp. 1251-1260
Persistent link: https://www.econbiz.de/10011279839
Saved in:
3
Spectator
perception
of service quality attributes associated with Shanghai Formula One : importance and performance analysis approach
Kim, Suk-kyu
;
Yim, Brian H.
;
Byon, Kevin K.
;
Yu, Jea-Gu
; …
- In:
International journal of sports marketing & sponsorship
17
(
2016
)
2
,
pp. 153-171
Persistent link: https://www.econbiz.de/10011578729
Saved in:
4
Customers' perceptions and reactions in waiting lines : lessons from a contact service environment in a developing economy
Appiah, Alexander
;
Osei, Cosmos Benjamin
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 208-238
Persistent link: https://www.econbiz.de/10012106459
Saved in:
5
Visitors'
loyalty
and price perceptions : the role of customer engagement
Bergel, Maxi
;
Brock, Christian
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 575-589
Persistent link: https://www.econbiz.de/10012204737
Saved in:
6
Festival attributes and perceptions : a meta-analysis of relationships with satisfaction and
loyalty
Tanford, Sarah
;
Jung, Shinyong
- In:
Tourism management : research, policies, practice
61
(
2017
),
pp. 209-220
Persistent link: https://www.econbiz.de/10011708210
Saved in:
7
Investigating the impact of mobile telecom service characteristics on consumer satisfaction in urban Uganda
Manyaga, Fawz
;
Hacıoğlu, Ümit
-
2021
Persistent link: https://www.econbiz.de/10012659314
Saved in:
8
The impact of service quality, self-service technology, and the corporate image on customer satisfaction and customer revisit intention among luxury hotels in Kuala Lumpur, Malaysi...
Li, Shimiao
- In:
International journal of services, economics and management
11
(
2020
)
1
,
pp. 48-70
Persistent link: https://www.econbiz.de/10012256814
Saved in:
9
Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
Saved in:
10
Personal touch or convenient tech? : an investigation of customer channel preferences in retail banking
Ayyagari, Madhavi
;
Parahoo, Sanjai K.
- In:
International journal of financial services management …
9
(
2018
)
2
,
pp. 103-118
Persistent link: https://www.econbiz.de/10011914143
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