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Consumers' trade-off between relationship, service package, and price : an empirical study in the car industry

Odekerken-Schröder, Gaby; Ouwersloot, Hans; Lemmink, Jos; … - 2002

Persistent link: https://www.econbiz.de/10001780781

Consumers’ trade‐off between relationship, service package and price

Odekerken‐Schröder, Gaby; Ouwersloot, Hans; Lemmink, Jos - In: European Journal of Marketing 37 (2003) 1/2, pp. 219-242

Assesses whether consumer segments based on relational aspects, service aspects, or price aspects have different preferences concerning these three key decision‐making variables when buying a car. In addition, assesses consumer segments resulting from simultaneously incorporating...

Persistent link: https://www.econbiz.de/10014722074

Service alliances between unequals : the apple does not fall far from the better tree

Bleijerveld, Jeroen F. J.; Gremler, Dwayne D.; Lemmink, Jos - In: Journal of service management 26 (2015) 5, pp. 807-822

Persistent link: https://www.econbiz.de/10011503593

Boost customer loyalty with online support : the case of mobile telecomms providers

Riel, Allard C. R. van; Liljander, Veronica; Lemmink, Jos; … - 2003

Persistent link: https://www.econbiz.de/10001780962

The social dimension of service interactions : observer reactions to customer incivility

Henkel, Alexander P.; Boegershausen, Johannes; Rafaeli, Anat - In: Journal of service research : JSR 20 (2017) 2, pp. 120-134

Persistent link: https://www.econbiz.de/10011684838

Discounting humanity : when consumers are price conscious, employees appear less human

Henkel, Alexander P.; Boegershausen, Johannes; Hoegg, … - In: Journal of consumer psychology : JCP : the official … 28 (2018) 2, pp. 272-292

Persistent link: https://www.econbiz.de/10011858686

Investigating a comparative evaluation approach in explaining loyalty

Jaiswal, Anand Kumar; Lemmink, Jos - In: Marketing intelligence & planning 35 (2017) 7, pp. 937-954

Persistent link: https://www.econbiz.de/10011798112

Wrinkles in a CSR story : mismatched agendas in fast fashion service brands' CSR reputation

Mickelsson, Jacob; Van Haren, Joep; Lemmink, Jos - In: Journal of service management 34 (2023) 2, pp. 256-273

Persistent link: https://www.econbiz.de/10014337951

Increasing hotel responsiveness to customers through information sharing

Tiedemann, Nicole; Birgele, Marcel van; Semeijn, Janjaap - In: Tourism review : the official journal of the AIEST 64 (2009) 4, pp. 12-26

Persistent link: https://www.econbiz.de/10008696538

Antecedents of customer behavioral intentions for online grocery shopping in Western Europe

Zhu, Quan; Semeijn, Janjaap - In: European retail research 27 (2013) 2, pp. 1-19

Persistent link: https://www.econbiz.de/10010408285