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~subject:"Consumer behaviour"
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Consumer behaviour
Service quality
21,642
Qualifikation
21,080
Dienstleistungsqualität
20,890
Occupational qualification
19,957
Wirtschaftsprüfung
13,601
Financial audit
13,067
Customer satisfaction
6,463
Kundenzufriedenheit
6,283
Deutschland
5,099
Theorie
4,825
Theory
4,637
Germany
4,566
Konsumentenverhalten
4,429
USA
4,257
United States
4,089
Relationship marketing
4,043
Beziehungsmarketing
4,032
Kompetenz
3,535
Competence
3,450
Lohnstruktur
2,928
Qualitätsmanagement
2,816
Wage structure
2,766
Quality management
2,761
Jahresabschlussprüfung
2,721
Schätzung
2,709
Estimation
2,546
Financial statement audit
2,365
Humankapital
2,276
Human capital
2,190
Bildungsertrag
2,178
Returns to education
2,112
Arbeitsmarkt
1,921
Technischer Fortschritt
1,890
Krankenhaus
1,884
Großbritannien
1,872
Hospital
1,865
Technological change
1,792
United Kingdom
1,791
Corporate Governance
1,726
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2,423
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733
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3,949
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522
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3,801
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56
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research-article
39
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12
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9
Bibliography included
9
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4,396
German
73
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1
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1
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Han, Heesup
30
Mattila, Anna S.
25
Usman, Osly
20
Prentice, Catherine
17
Line, Nathaniel D.
15
McColl-Kennedy, Janet R.
15
Balaji, M. S.
14
Gong, Taeshik
12
Hanks, Lydia
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Jang, Soocheong
11
Propper, Carol
11
Quach, Sara
11
Gursoy, Dogan
10
Miao, Li
10
Sharma, Piyush
10
Sreejesh, S.
10
Wong, IpKin Anthony
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Qu, Hailin
9
Voorhees, Clay M.
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Park, Jungkun
8
Sparks, Beverley
8
Wirtz, Jochen
8
Wu, Luorong
8
Ahn, Jiseon
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
Jebarajakirthy, Charles
7
Kim, Jinkyung Jenny
7
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National Bureau of Economic Research
4
IGI Global
2
Springer Fachmedien Wiesbaden
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
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Published in...
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Journal of retailing and consumer services
231
International journal of hospitality management
209
Journal of business research : JBR
122
The journal of services marketing
106
Journal of hospitality marketing & management
78
International journal of contemporary hospitality management
76
Journal of travel and tourism marketing
65
Services marketing quarterly
65
The service industries journal
63
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Service business
36
Asia Pacific journal of marketing and logistics
32
Journal of service management
32
Tourism management : research, policies, practice
31
Psychology & marketing
29
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
International journal of services, economics and management
27
Journal of air transport management
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
Journal of service research
26
The TQM journal : the international review of organizational improvement
25
Journal of Services Marketing
24
Journal of retailing
24
European journal of marketing : EJM
23
Journal of strategic marketing
23
Total quality management & business excellence
23
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
International journal of retail and distribution management
19
Journal of Asian finance, economics and business : JAFEB
19
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ECONIS (ZBW)
4,424
Other ZBW resources
47
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1
Audit quality : what's important to users of audit services
Kilgore, Alan
;
Harrison, Graeme L.
;
Radich, Renee
- In:
Managerial auditing journal
29
(
2014
)
8
,
pp. 776-799
Persistent link: https://www.econbiz.de/10010436667
Saved in:
2
Do audit clients successfully engage in opinion shopping? : partner-level evidence
Chen, Feng
;
Peng, Songlan
;
Xue, Shuang
;
Yang, Zhifeng
; …
- In:
Journal of accounting research
54
(
2016
)
1
,
pp. 79-112
Persistent link: https://www.econbiz.de/10011450960
Saved in:
3
The influence of professional qualification on customer perceptions of accounting services quality and retention decisions
Zaman Groff, Maja
;
Slapničar, Sergeja
;
Štumberger, Neža
- In:
Journal of business economics and management
16
(
2015
)
4
,
pp. 753-768
Persistent link: https://www.econbiz.de/10011383064
Saved in:
4
Integrating skills profiling and purchasing portfolio management : an opportunity for building purchasing capability
Knight, Louise
;
Tu, Yi-hsi
;
Preston, Jude
- In:
International journal of production economics
147
(
2014
)
2
,
pp. 271-283
Persistent link: https://www.econbiz.de/10010366895
Saved in:
5
Exploring adolescent development skills through Internet usage : a study of French 11-15 year olds
Batat, Wided
- In:
International journal of consumer studies
32
(
2008
)
4
,
pp. 374-381
Persistent link: https://www.econbiz.de/10003748437
Saved in:
6
Micro-celebrity restaurant manifesto : the roles of innovation competency, foodstagramming, identity-signaling, and food personality traits
Huang, GuoQiong Ivanka
;
Liu, JunYou Andy
;
Wong, IpKin …
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012820039
Saved in:
7
Consumer ethnocentrism vs. intercultural
competence
as moderators in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 93-102
Persistent link: https://www.econbiz.de/10011343392
Saved in:
8
When disfluency signals
competence
: the effect of processing difficulty on perceptions of service agents
Thompson, Debora V.
;
Ince, Elise Chandon
- In:
Journal of marketing research : JMR
50
(
2013
)
2
,
pp. 228-240
Persistent link: https://www.econbiz.de/10009737774
Saved in:
9
The impact of customer cognitive
competence
on online service decision-making : an event-related potentials perspective
Wang, Jing
;
Zhao, Meina
;
Zhao, Gang
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 363-380
Persistent link: https://www.econbiz.de/10011741138
Saved in:
10
Customer satisfaction, corporate image, and service quality in professional services
Cameran, Mara
;
Moizer, Peter
;
Pettinicchio, Angela
- In:
The service industries journal
30
(
2010
)
3/4
,
pp. 421-435
Persistent link: https://www.econbiz.de/10003980721
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