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Consumer behaviour
Service quality
21,625
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17,236
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16,658
Prozessmanagement
12,606
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Han, Heesup
30
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20
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14
Balaji, M. S.
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Sharma, Piyush
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10
Quach, Sara
10
Sreejesh, S.
10
Wirtz, Jochen
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Wong, IpKin Anthony
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Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Lu, Lu
9
Qu, Hailin
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Sparks, Beverley
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Voorhees, Clay M.
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Xu, Xun
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Ahn, Jiseon
8
Ali, Faizan
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Amin, Muslim
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Carlson, Jamie
8
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8
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Lee, Seonjeong
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Books on Demand GmbH <Norderstedt>
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Marketing Research Symposium <1977, Bloomington, Ind.>
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NetLibrary, Inc
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Journal of retailing and consumer services
251
International journal of hospitality management
202
Journal of business research : JBR
142
The journal of services marketing
122
Journal of hospitality marketing & management
79
International journal of contemporary hospitality management
78
The service industries journal
71
Services marketing quarterly
68
Journal of travel and tourism marketing
67
Journal of service research : JSR
63
Cogent business & management
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Journal of service management
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Service business
37
Asia Pacific journal of marketing and logistics
34
The international journal of bank marketing : IJBM
32
Tourism management : research, policies, practice
32
International journal of quality and service sciences
30
Journal of Services Marketing
30
Psychology & marketing
30
Journal of service research
28
International journal of electronic marketing and retailing : IJEMR
27
Journal of air transport management
27
European journal of marketing : EJM
26
International journal of services and operations management
26
International journal of services, economics and management
26
Journal of strategic marketing
26
Journal of the Academy of Marketing Science
25
The TQM journal : the international review of organizational improvement
25
Journal of retailing
23
Total quality management & business excellence
23
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
22
International journal of quality & reliability management
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
Journal of service theory and practice
22
Managing service quality : MSQ ; an international journal
22
Marketing intelligence & planning
22
Journal of hospitality and tourism insights
21
International journal of business information systems : IJBIS
20
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ECONIS (ZBW)
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RePEc
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1
Customer input failures in service processes
Seppänen, Kaisa
;
Huiskonen, Janne
;
Karppinen, Henri
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
Saved in:
2
Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
Saved in:
3
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Saved in:
4
Customer use of virtual channels in multichannel
services
: does type of activity matter?
Sousa, Rui
;
Amorim, Marlene
;
Rabinovich, Elliot
; …
- In:
Decision sciences : DS
46
(
2015
)
3
,
pp. 623-657
Persistent link: https://www.econbiz.de/10011476317
Saved in:
5
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
6
The moderating role of service innovation on the relationship between customer satisfaction and customer value : a case of 3-star hotels in Jakarta
Sukwadi, Ronald
- In:
International journal of services, economics and management
8
(
2017
)
1/2
,
pp. 18-34
Persistent link: https://www.econbiz.de/10011892259
Saved in:
7
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
8
Service design for a holistic customer experience : a process framework
Bellos, Ioannis
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
Saved in:
9
Dualities of digital
services
: everyday digital
services
as positive and negative contributors to customer well-being
Kemppainen, Tiina
;
Paananen, Tiina Elina
- In:
Journal of service theory and practice
34
(
2024
)
3
,
pp. 464-490
Persistent link: https://www.econbiz.de/10015055422
Saved in:
10
Optimizing customer involvement : how close should you be to your customers?
Sampson, Scott
;
Chase, Richard B.
- In:
California management review
65
(
2022
)
1
,
pp. 119-146
Persistent link: https://www.econbiz.de/10014240176
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