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The role of emotion perception ability in motivation to lead
Krishnakumar, Sukumarakurup; Hopkins, Kay - In: Management research review 37 (2014) 4, pp. 334-347
Persistent link: https://www.econbiz.de/10010259185
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Customer value co-creation behavior : a dyadic exploration of the influence of salesperson emotional intelligence on customer participation and citizenship behavior
Delpechitre, Duleeep; Beeler-Connelly, Lisa L.; Chaker, … - In: Journal of business research : JBR 92 (2018), pp. 9-24
Persistent link: https://www.econbiz.de/10011925237
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Abusive leadership and proactive behaviours : role of family motivation as a moderator
Aftab, Saima; Waheed, Ajmal - In: Human systems management : HSM 41 (2022) 4, pp. 453-466
Persistent link: https://www.econbiz.de/10013362085
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When loyalty binds : examining the effectiveness of group versus personal loyalty calls on followers' compliance with leaders' unethical requests
Hildreth, John Angus D. - In: Organizational behavior and human decision processes 181 (2024), pp. 1-19
Persistent link: https://www.econbiz.de/10015062780
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A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu; Groth, Markus; Zhang, Kaixin; Minbashian, Amirali - In: Journal of service management 34 (2023) 5, pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
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Employee voice in emerging economies
Wilkinson, Adrian (contributor); Pyman, Amanda, (contributor) - 2016
Within the labor relations paradigm, employee voice is broadly defined as the ways and means through which employees have a say and influence organizational issues at work. Whilst we know much about employee voice in the Anglo-American (developed) world, we know much less about how employee...
Persistent link: https://www.econbiz.de/10012050396
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Your cheatin' heart : how emotional intelligence and selfishness impact the incidence of consumer fraud
Hasford, Jonathan; Kidwell, Blair; Hardesty, David M; … - In: Journal of consumer research : JCR ; an … 49 (2022) 1, pp. 112-131
Persistent link: https://www.econbiz.de/10013253558
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The impact of emotional intelligence on customer satisfaction and repeat buying behavior among young consumers : an assessment of the moderating role of dental health consciousness
Bhalerao, Hemangi; Sharma, Kiran - In: South Asian journal of management : SAJM 24 (2017) 4, pp. 88-108
Persistent link: https://www.econbiz.de/10011888104
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Birds of a feather feel together : emotional ability similarity in consumer interactions
Kidwell, Blair; Lopez-Kidwell, Virginie; Blocker, … - In: Journal of consumer research : JCR ; an … 47 (2020) 2, pp. 215-236
Persistent link: https://www.econbiz.de/10012315478
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A mediation-based analysis of emotional intelligence effect on cognition and consumer decision-making
Joshi, Mihir; Brahmi, Mohsen Salem - In: International journal of public sector performance … 12 (2023) 1/2, pp. 223-251
Persistent link: https://www.econbiz.de/10014313463