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Contigent fee caps, screening, and the quality of legal services
Cotten, Stephen J.; Santore, Rudy - In: International review of law and economics 32 (2012) 3, pp. 317-328
Persistent link: https://www.econbiz.de/10009657377
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The influence of professional qualification on customer perceptions of accounting services quality and retention decisions
Zaman Groff, Maja; Slapničar, Sergeja; Štumberger, Neža - In: Journal of business economics and management 16 (2015) 4, pp. 753-768
Persistent link: https://www.econbiz.de/10011383064
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Customer satisfaction, corporate image, and service quality in professional services
Cameran, Mara; Moizer, Peter; Pettinicchio, Angela - In: The service industries journal 30 (2010) 3/4, pp. 421-435
Persistent link: https://www.econbiz.de/10003980721
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Audit quality : what's important to users of audit services
Kilgore, Alan; Harrison, Graeme L.; Radich, Renee - In: Managerial auditing journal 29 (2014) 8, pp. 776-799
Persistent link: https://www.econbiz.de/10010436667
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Do audit clients successfully engage in opinion shopping? : partner-level evidence
Chen, Feng; Peng, Songlan; Xue, Shuang; Yang, Zhifeng; … - In: Journal of accounting research 54 (2016) 1, pp. 79-112
Persistent link: https://www.econbiz.de/10011450960
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Auditors’ Behavioral Intention Towards Dysfunctional Audit Behavior Applying Theory of Reasoned Action
Khan, Sadaf - 2016
Dysfunctional audit behaviors behind corporate fiascos are a burning issue in today's ever changing globalized business world. After the Enron scandal that saw the demise of Arthur Andersen LLP., a growing research interest in the field of audit quality is being witnessed. With this negative...
Persistent link: https://www.econbiz.de/10013002718
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Quality perception of accounting firm customers
Mainardes, Emerson Wagner; Sousa, Gerlane da Silva - In: International journal of quality and service sciences 14 (2022) 4, pp. 671-691
Persistent link: https://www.econbiz.de/10013454251
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Effects of uncertainty visualization on attention, arousal, and judgment
Rose, Anna M.; Rose, Jacob M.; Rotaru, Kristian; … - In: Behavioral research in accounting 34 (2022) 1, pp. 113-139
Persistent link: https://www.econbiz.de/10013332074
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Does Customer Email Engagement Improve Profitability? Evidence from a Field Experiment of a Subscription-Based Service Provider
Wang, Yiwei; Lu, Lauren Xiaoyuan; Shi, Pengcheng - 2021
Problem definition: This paper empirically investigates how customer email engagement affects the profitability of …, it is unclear whether email engagement improves their profitability. The existing literature focuses on email engagement …-edged sword—it increases both customer retention and service consumption, and it may decrease profitability when the increased …
Persistent link: https://www.econbiz.de/10013231631